Part-Time HVAC Technical Support Specialist

1 month ago

Londonderry, United States Robert Bosch Tool Corporation Full time

Job Description

This position requires an HVAC Technical Support technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.

Job Duties & Responsibilities:

* Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
* Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
* Represent the business with root cause analysis in complaint resolution or technical investigation when required
* Establish and maintain electronic support records of calls and emails
* Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
* Provide trouble shooting and applications support internally to related departments and outside sales representatives
* Provide peer level support developing others in area(s) of technical expertise.
* Assist the business in continual product and process improvements and reducing warranty and goodwill costs
* On-site field troubleshooting as needed
* Perform other duties as required

Qualifications

Basic Qualifications:

* High School diploma or GED
* 5+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems

Preferred Qualifications:

* Oil service and installations is a plus
* Gas, Oil license, NATE certification, Refrigerant Service EPA certification
* Experience with geothermal and Direct Digital Controls (DDC) products is a plus
* Strong problem solving skills; Adaptability; Willingness to take initiative
* Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
* Good verbal and written communication skills
* Confidentiality, Aptitude to deal with sensitive information
* Knowledge to function as a member of a team

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