Guest Arrival Ambassador

3 weeks ago

San Diego, United States SeaWorld Parks Full time

SEASONAL POSITION

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

What you get to do:

As a Guest Arrival Ambassador you'll help deliver great guest experiences from the get-go. You'll perform the highest standards of service while promoting a positive atmosphere for everyone you come into contact with. This includes selling parking tickets for incoming guests, directing traffic, and working turnstile entry. You may also sell tickets and annual passes through the use of computers and ticket dispensing machines. Get ready to help us show our best right when guests first show up You will:

* Ensure excellent guest service by responding to guest requirements, expectations, and needs
* Sell general admission, group tickets and parking lot tolls
* Accurately process monetary transactions and manage a register
* Admit guests to the park
* Handle cash, accepts payments, and makes change
* Answers questions concerning prices, schedules, and general park information
* Scan tickets and assist guests with ticketing and product inquiries
* Tender parking transactions for guests at Toll Booths
* Communicates safety policies to park guests
* Maintains a clean and safe work environment by picking up trash and cleaning surrounding areas
* Uses the Tolls register system by selling and issuing parking receipts to incoming guests
* Stops and directs oncoming traffic and directs them into parking spaces
* Directs buses, RVs, and guests with disabled placards/license plates to the appropriate parking sections
* Landscapes the parking lot and planters
* Set up cones in the parking lot to direct guests to sections of the parking lot
* Other duties as assigned

What it takes to succeed:

* Able to positively interact with guests and co-workers of all ages, with different ethnic/cultural backgrounds and/or language, and individuals with special needs.
* Be at least 16 years of age
* Strong written/verbal communication skills
* Able to read, write and speak English
* Possess excellent communication and interpersonal skills
* Have excellent cash handling skills and have knowledge of counting money back
* Have basic math skills and be able to calculate simple math without a computer or calculator
* Be comfortable working with large crowds in a fast paced environment
* Be willing to work a flexible schedule that includes weekdays, weekends, and holidays
* Be prepared to work in all areas of Guest Arrival as team members are rotated daily
* Be able to stand, walk and/or sit for prolonged periods of time.
* Be able to lift or move up to 50 lbs
* Be able to work indoors, outdoors, year-round in most weather conditions
* Be able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl, or kneel
* Be able to perform repetitive motion
* Be able to handle multiple tasks in a fast paced environment

Availability and Hours:

* 18+ - During the non-peak season, must have 3 days of unrestricted availability, to include one weekend day
* During the peak season, must have 4 days of unrestricted availability, to include one weekend day
* You must be able to work varied schedules, including nights, weekends, and holidays
* Hours vary based on business need

Compensation:

* $16.85 per hour

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways



EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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