Dining Room Manager

3 weeks ago

Wilmington, United States LCS Senior Living Full time

POSITION SUMMARY: The Dining Room Manager provides full-scope, hands-on dining room management in the Dietary Department at Foulk Living (a senior living facility). Responsible for maintaining a superior level of quality service and cleanliness at all times.

ESSENTIAL JOB FUNCTIONS: 1. Responsible for the overall operation, coordination, appearance, and maintenance of dining room and serving staff in order to create and maintain a positive experience for all customers.

2. Provide leadership, development and training, counseling, scheduling and oversight of all serving staff.

3. Exemplify at all times the Community's standards of cleanliness, sanitation and organization.

4. Responsible for adhere to food quality, appearance and presentation standards at all times.

5. Ensure company standards for an appropriately staffed, operational and stocked dining room.

6. Exhibit serving standards of speed, accuracy, and efficiency.

7. Train servers in customer service, efficient serving techniques, setting tables and how to maintain workstations in proper order.

8. Responsible for preparing server schedules according to operational needs and budgetary compliance.

9. Set tables and maintain workstations in proper order. Take orders, provide service and requested items both graciously and courteously. Answer pertinent questions about menu items.

10. Clear dishes from tables during and after meal service and assist with dish washing.

11. Serve customers using proper serving etiquette and promote an inviting dining atmosphere.

12. Demonstrate knowledge of diets provided and serve per Community policies and procedures.

13. Proper management of dining room labor in keeping within the budget guidelines.

14. Represent the community in a warm and inviting manner, which creates a positive marketing environment.

GENERAL JOB FUNCTIONS:

1. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises in all interactions with residents, fellow employees, and guests: We greet you warmly, by name and with a smile. We treat everyone with courteous respect. We anticipate your needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We make you feel important. We embrace and value our differences. We ask, "Is there anything else I can do for you?" We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details.

2. Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.

3. Assure resident safety.

4. Follow written and oral directions.

5. Maintain confidentiality of resident and community information.

6. Assist new employees in following established community policies and procedures.

7. Complete assignments timely, completely and accurately.

8. Attend all in-services as assigned or requested.

9. Participate in interdisciplinary team and other community meetings as assigned or requested.

10. Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.

11. Observe all community safety policies and procedures.

12. Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.

13. Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.

14. Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.

15. Assume accountability for data contained in the employee handbook.

16. Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.

17. Observe infection control procedures.

18. Follow Residents' Rights policies at all times.

19. Observe all community policies and procedures.

20. Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.

21. Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff.

22. Perform all other related duties as assigned in an effective, timely and professional manner.

Salary Range: $18.00/hr-$22.00/hr (depending on experience)

EXPERIENCE & EDUCATION: High school diploma/GED or the equivalent education, training and experience Minimum of 1-year restaurant or senior living experience, or equivalent serving and staff management experience

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