Front Desk Agent

4 weeks ago

Las Vegas, United States Fifth Street Gaming Full time

Job Summary: Provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries.

Qualifications:

* One-year previous front desk experience preferred.
* Minimum one-year guest service experience with ability to provide courteous friendly and efficient service to all guests every time is required.
* High School graduate or equivalent is required.
* Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals.
* Must be able to get along well with co-workers and work well as a team.
* Must adhere to image guidelines.
* Able to obtain a Nevada Gaming Registration

Essential Job Functions:

* Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
* Provide a warm and sincere greeting and farewell while recognizing guest's appropriately and by name whenever available.
* Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including: location, views, amenities, knowledge of the surrounding area.
* Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
* Discern feeling and understanding needs through active listening, open ended questions, and analysis of body language.
* Register and settle guest accounts efficiently while adhering to all service standards
* Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately.
* Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures.
* Adhere to all department and Downtown Grand policies and procedures.

Work Environment Requirements: Able to work inside and continuously maneuver around front desk area for periods of up to four hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Able to read, write, speak, and understand English. Must be able to effectively communicate both written and orally with all levels of team members.

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