Front Desk Representative
2 days ago
Department: Mark Rink
Employment Type: Full Time
Location: Greensboro
Compensation: $17.50 - $24.00 / hour
Description
Position Overview
We are seeking a friendly, organized, and professional Front Desk Representative to be the face of our organization. This role is vital to ensuring a positive first impression for visitors, clients, and staff. As the first point of contact, the Front Desk Representative will handle a variety of administrative and customer service tasks to ensure smooth daily operations.
Key Responsibilities
- Customer Service: Greet and welcome guests in a warm and professional manner, ensuring they feel valued and attended to.
- Phone Management: Answer and direct incoming calls to the appropriate departments or individuals.
- Appointment Coordination: Schedule, confirm, and manage appointments as needed.
- Administrative Duties: Handle incoming and outgoing mail, maintain office supplies, and ensure the front desk area is tidy and presentable.
- Information Dissemination: Provide accurate information regarding company services, policies, or general inquiries.
- Problem-Solving: Address and resolve guest or client issues promptly, escalating to management when necessary.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; additional certification in office administration or related fields is a plus.
- Strong verbal and written communication abilities.
- Proficiency in Microsoft Office Suite and general office equipment.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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