Call Ctr Certified Clinical Asst

3 weeks ago

Shelbyville, United States Major Hospital Full time
  • JOB SUMMARY AND SPECIFICATIONS
    • JOB SUMMARY
      • The Call Center M.A. answers calls from patients, documenting issues and giving concern slips to physicians for response. The medical assistant also instructs patients and significant others in health care practices, working in collaboration with other health team members.
    • MINIMUM QUALIFICATIONS
      • Professional & Technical Skills
        • Experience gained through a Medical Assistant program plus an appropriate period of physician office orientation and training.
      • Education
        • Completion of Medical Assistant course.
      • License(s) or Certification(s)
        • Medical Assistant Certification required.
      • Other Skills or Requirements
        • Ability to type 30 wpm with 3 errors or less. Excellent communication skills.
      • Skilled to Care for Certain Age-Related Patient Groups (incumbents will be skilled in the care of the following patient groups)
        • _____ Does not apply _____ Adolescence (13-17 years) _X__All age groups _____ Infants (0-1 year) _____ Geriatric (65+ years) _____ Pediatric/Early Childhood (1-12 years) _____ Adult (18-64 years)
  • MISSION STATEMENT
    • Major Health Partners ("MHP") exists to create and deliver superior health care solutions by providing our patients and other customers with optimal clinical and economic outcomes. We will attain these goals by combining the following attributes:
      • Attracting and retaining professional, adaptable, caring staff dedicated to life long learning using a continuous quality improvement process. Our staff will be measured and rewarded using these same principles.
      • Combining innovation, existing clinical technologies, disease prevention, and management and information technologies to meet customer needs.
    • As a public entity, we must make best use of our financial and human resources so we can care for patients without regard for their ability to pay. We must also function as the community's leader in upgrading the level of health and wellness in the community.
  • VISION STATEMENT
    • We will be the best health care resource in central Indiana by recognizing all persons as individuals of value who deserve impeccable facilities and quality service beyond compare.
  • PILLARS OF EXCELLENCE
    • We are committed to:
      • Delivering Quality Clinical Outcomes
      • Providing a Quality Customer Experience
      • Recruiting, developing and retaining Quality People
      • Applying Quality Financial Practices
      • Promoting and embracing Enterprise Wide Growth

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