Senior Manager

2 weeks ago

Santa Clara, United States CoreSite Realty Corp. Full time

As a leader in CoreSite's Operations team, the Senior Manager - Data Center Operations is responsible for all operational aspects and uptime of the data center. The Senior Manager - Data Center Operations is responsible for providing Field level technical expertise and program management for the maintenance and operation of the electrical, mechanical, fire life safety, security, and communications infrastructure as well as any applicable base building support systems. All Data Center Operations staff reports through the Senior Manager - Data Center Operations.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

Security responsibilities include all security systems and cameras as well as physical security of the data center.

The position is responsible for customer support services, all onsite vendor management, vendor contracts, site operational efficiency, site uptime, compliance audits, team training, and facility financials. The Senior Data Center Manager will assist the Market Director in developing financial OPEX and CAPEX budgets and will be responsible for meeting strict budget standards.

The Senior Manager - Data Center Operations is responsible for implementing the Data Center Operations Program at his or her site and is responsible for employee training and ensuring all staff is adequately qualified to perform required duties. The Senior Manager - Data Center Operations is to ensure each shift is staffed with employees possessing proper qualifications and must possess strong management and interpersonal skills. The direct reports of this position are people managers. The Senior Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports and their direct reports. Regular team and induvial meetings are required.

Duties:

* Advise the Director - Data Center Operations in the development and supervision of the facility maintenance program and equipment/system operation.
* Demonstrate technical knowledge and experience in telecom, cabling, electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, D/C power, HVAC, and fire alarm and suppression systems.
* Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
* Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
* Senior technical point of contact for all aspects concerning the maintenance, troubleshooting, and operation of site support systems.
* Participate in the overall facility design and construction related to site operation, maintainability, and security.
* Responsible for site physical security.
* Responsible for site compliance with company and industry standards, as well as customer contracts.
* With the approval of the Market Leader, develop and implement new maintenance standards, as well as work to improve existing standards to support site operations.
* Ensure proper installation and commissioning of all new equipment within the facility.
* Responsible for ensuring site construction and commissioning efforts do not impact regular site operations.
* Supervise and critique work performance by subcontractors to ensure adherence to standards, schedules and specifications. This includes any third party contractor hired to support data center and base building infrastructure.
* Maintain the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
* Responsibilities will include ensuring that operational, maintenance and emergency Methods of Procedures (MOP's) are developed, reviewed and audited through all stages of the maintenance process for electrical, mechanical, communications, safety, and security support equipment.
* Will mentor and provide training for personnel in the planning, scheduling and completion of preventative, corrective and emergency maintenance.
* Will assist in the development and maintain departmental budgets, focusing on cost saving methods.
* Training of site personnel on all aspects of individual job duties.
* Develop and maintain along with supervisors individual training plans for each employee.
* Lead customer meetings to review happenings on site.
* Lead root cause analysis process and deep dive into abnormal occurrences within the data center.
* Assist peers with developing teams.
* Assist sales, sales engineering, and GM team with customer tours and sales process.
* Work with Network Operations and Engineering teams to ensure facility systems are regularly updated and the facility remains best in class.
* Promote and demonstrate behaviors consistent with CoreSite's culture, Principles of Operational Excellence, and 8 Guiding Principles.
* Other projects and duties as assigned.

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