Member Services Supervisor

2 weeks ago


Clovis, United States Crunch Full time

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

Fitness management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to employees.

Recruit and hire the highest possible caliber of staff.

Operations

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Serves as the lead customer service contact for members at the front desk

Demonstrate a working knowledge of all standard club operating procedures and policies

Communicate and interpret club policies and procedures to members and employees

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Assist in the staffing, training, and performance management of Front Desk employees.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

Support company programs and promotion to help generate new sales leads for optimum new membership growth

Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.

Achieve desired revenue goals thru the leadership and motivation of employees.

Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Support personnel related problems or difficulties by following club procedure and documentation.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions.

Recruit and hire the highest possible caliber of staff.

Serve as a role model for employees.

Accountabilities

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

Oversees expense goals by managing payroll and general and administrative expenses.

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Keep current in knowledge of key competitors.

Conduct frequent facility walkthroughs

Measurement Standards

Successful management of all financial budgetary goals.

Net Promoter Scores and Social Media Feedback Scores

Membership retention.

Follow all policies and procedures.

Special Skills:

Excellent written and verbal communication

Strong leadership skills

Strong administrative skills

Strong customer service skills



  • Clovis, United States Crunch Fitness - Greater San Diego Full time

    Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is...


  • Clovis, United States Crunch Full time

    Benefits: Employee discounts Free uniforms Opportunity for advancement Training & development Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as...


  • Clovis, California, United States Crunch Full time

    Crunch Member Services Representative RoleAbout Crunch: We strive to provide a welcoming and professional environment for our members. As a Member Services Representative, you will play a key role in delivering exceptional customer experiences.Estimated Salary: $45,000 - $60,000 per yearJob Description:Membership Sales: Sell retail products and services to...

  • Service Team Member

    2 months ago


    Clovis, United States El Pollo Loco Full time

    El Pollo Loco - 795 Herndon Ave [Restaurant Associate / Crew Member] As a Service Team Member at El Pollo Loco, you'll: Greet and assist customers with their orders in a friendly and helpful manner; Process and assemble customer orders efficiently, ensuring accuracy and timeliness; Apply suggestive selling techniques to complete the customer experience and...


  • Clovis, United States AGI Fresno Full time

    Our firm is where you go to jump-start your career into high gear! We are seeking our nextCustomer Service Team Member to help our customer service and sales teams achieve greatness and increase client satisfaction. We foster our environment around acquired knowledge, sharing fresh ideas, and putting the client first. After establishing ourselves as a...


  • Clovis, United States Wingstop Full time

    Wingstop - 3140 Fowler Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...


  • Clovis, United States Wingstop Full time

    Wingstop - 1195 Herndon Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...


  • Clovis, United States Wingstop Full time

    Wingstop - 3608 N. Prince St. Ste A - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Clovis, California, United States Crunch Fitness - Greater San Diego Full time

    Job SummaryCrunch Fitness - Greater San Diego is seeking a results-driven Crunch Member Services Director to lead our front desk and related departments. As a key member of our management team, you will be responsible for driving revenue growth, improving customer satisfaction, and developing a high-performing team of front desk staff.About the RoleThis is a...


  • Clovis, New Mexico, United States Genesis Healthcare LLC Full time

    Genesis HealthCare LLC is a leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services.About the JobWe are seeking an experienced Nursing Operations Supervisor to support our Director of Nursing with the delivery of efficient and effective nursing care while achieving...


  • Clovis, United States Disability Solutions Full time

    An exciting new opportunity for a Hospital Nursing Supervisor has just become available in a state of the art facility that has been serving Eastern New Mexico residents for the last 80 years. Join a tight knit team committed to quality patient care known for patient excellence and safety. The Hospital Supervisor will be overseeing all aspects of the Day...

  • Nursing Supervisor

    7 days ago


    Clovis, New Mexico, United States Genesis Healthcare LLC Full time

    Genesis HealthCare LLC is a leading provider of healthcare services with a wide range of living options and professional clinical services. We're dedicated to improving the lives we touch through high-quality healthcare and everyday compassion.About the RoleWe're seeking an experienced Registered Nurse Supervisor to support the Director of Nursing in...


  • Clovis, United States The ODP Corporation Full time

    Overview At Office Depot, the Retail Store Supervisor role is a full-time position that focuses on providing comprehensive solutions to our customers across various areas, including Technology, Services, Furniture, and Print offerings. This role involves quickly building and maintaining relationships with customers to establish trust and become their go-to...

  • Registered Nurse

    6 days ago


    Clovis, United States Genesis HealthCare Full time

    Registered Nurse - RN Supervisor at Genesis HealthCare summary: As a Registered Nurse Supervisor, you will oversee clinical operations and ensure effective nursing care while collaborating with the Director of Nursing. This role involves leading staff, facilitating compliance with health policies, and enhancing patient and employee satisfaction. With a...

  • Registered Nurse

    1 week ago


    Clovis, United States Genesis HealthCare Full time

    Registered Nurse - RN Supervisor at Genesis HealthCare summary: As a Registered Nurse Supervisor, you will support the Director of Nursing in delivering high-quality nursing care, ensuring compliance with policies and regulations, and maintaining adequate staffing levels. You will lead clinical operations, participate in staff recruitment and training,...

  • RN Supervisor

    4 days ago


    Clovis, New Mexico, United States Genesis HealthCare Full time

    About UsGenesis HealthCare is a leading provider of healthcare services, offering a wide range of living options and professional clinical services. We prioritize delivering high-quality care and everyday compassion.Job SummaryWe are seeking an experienced RN Supervisor to lead our clinical operations team. As a key member of our nursing leadership, you will...


  • Clovis, California, United States Genesis HealthCare Full time

    Company OverviewGenesis HealthCare is a leading provider of healthcare services, offering a wide range of living options and professional clinical services. We are dedicated to improving the lives of our patients and residents through high-quality care and compassion.SalaryThe estimated hourly salary for this position is $40 per hour, ranging from $35 to $45...


  • Clovis, New Mexico, United States Healthcare Services Group, Inc. Full time

    Job OverviewWe are seeking a highly skilled Registered Dietitian to join our team at Healthcare Services Group, Inc.CompensationThe salary for this position is $32 per hour, with opportunities for growth and advancement based on experience.ResponsibilitiesAssess the nutritional needs of residents and develop personalized meal plans that cater to their...

  • Registered Nurse

    4 weeks ago


    Clovis, United States Genesis HealthCare Full time

      Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Variable compensation plans*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to financially assist through unforeseen hardships*Inclusive...


  • clovis, United States Presbyterian Healthcare Services Full time

    Overview:Presbyterian‘s story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.As a Physical Therapist at Plains Regional...