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Restaurant Server

1 month ago

Mount Crested Butte, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Overview

* Now accepting applications for summer seasonal positions*

WHERE YOU WORK

Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking)

Availability Requirements

Full-time, Evenings, Weekends required

Benefits

In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

Responsibilities

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

* Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
* Have a thorough knowledge of menus and current specials in applicable outlets.
* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
* Pre-bus all tables removing soiled dishes after each course.
* Be familiar with the operation of the P.O.S system.
* Perform cashiering functions by closing checks and preparing end of shift paperwork.
* Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
* Ensure that tables and side stands are kept stocked, tidy and clean.
* Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
* Consistently upsell food, beverage and promotional items to guests.
* Receive and deliver food and beverage orders and collect payment.
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Flexible and long hours sometimes required.
* Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.

Qualifications

* Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
* Ensure overall guest satisfaction.

Applications will be accepted until a qualified pool of candidates is established.

$15/hr + tips

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