Crisis Care Coordinator for Response Team

1 month ago

Sacramento, United States Bay Area Community Services Full time

The Crisis Care Coordinator Dispatcher for our brand new CWRT (Community Wellness and Response Team) program is responsible for providing high quality and timely phone response to requests for support from community members using a strengths-based and harm reduction approach. Services include de-escalation, resourcing, problem-solving, family support and management of technology.

This is a site-based position with full work shift being on-site at the office and with potential to provide in-field response as needed. This position will manage both an active caller while dispatching and updating the response team in real time.

Our brand new Mobile Crisis Program operate 24/7, 365; providing in-field response to de-escalate and resource community members.

Available schedule: Tuesday - Saturday, NOC shift 12am-8:30am

Responsibilities

* Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
* Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
* Responsible for continuously assessing individual's risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
* Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
* Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
* Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
* Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff's time must be providing face-to-face or other eligible community-based support).
* Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
* Able to work independently and as a member of a therapeutic team.
* Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
* Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Qualifications

* High School Diploma required and must have 4 years of paid work experience in mental health/social services (1 year of customer services may be substituted). Degree is preferred.

Experience in social services and working with the homeless population is required.
* Bilingual in a threshold language preferred.
* Valid California driver's license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
* Extensive local travel is required.

Benefits/Perks

* Highly competitive compensation: Starting at of $25.00 per hour with eligibility to receive an increase to $26.00 per hour after successfully completing BACS' 90 day introductory period with satisfactory performance and achievement of all job related goals and requirements
* Fully paid medical, dental, vision, and life insurance coverage for employees and children.
* 32 days off (PTO/Holiday), increasing with tenure, includes your birthday off.
* Clinical supervision hours towards licensure*
* 403b with BACS matching contribution.
* One month PAID sabbatical after 4 Years - not charging PTO.
* Significant internal growth opportunities.

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 65 years of serving Alameda, Contra Costa, Monterey, Sacramento and Solano Counties by providing mental health and social services. BACS' mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.

How to apply:

Submit a resume with a cover letter highlighting your relevant experience.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

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