Civilian Communications Operator
4 weeks ago
POSITION: Civilian Communications Operator
Department: Madison County Central Dispatch
Work Schedule: As Assigned
Job Category: POLE (Protective Occupations and Law Enforcement)
Date Written : September 1985 Date Revised: December 2018
Status: Full-time and Part-time FLSA Status: Non-Exempt
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent serves as Civilian Communications Operator for the Madison County Communications Department and is responsible for the enforcement of the laws and protection of County residents and their property.
DUTIES:
Enforces local, state and federal laws by implementing effective policy for the prevention and investigation of crimes that protect the lives and property of the people.
Receives all incoming emergency and information related calls for the County, other police, and fire departments;
gathers maximum amount of caller information in a minimum amount of time, determines appropriate response and dispatches field officers and other emergency personnel accordingly.
Receives and transmits computer teletypes, criminal histories, stolen vehicles, warrant information, runaways, missing persons, license plate, gun, and vacation checks.
Maintains complete and accurate log of all radio traffic calls, towed vehicles and employee information for easy access and retrieval.
Monitors the radio frequency activities of various other law enforcement agencies, civil defense and city/county police and fire departments.
Verifies and maintains accurate (IDACS) information for the County and other law enforcement agencies.
Dispatches SWAT, HAZMAT and Fatality teams as needed.
Notifies appropriate officials of impending emergency situations including weather, road, and natural disasters.
Transmits messages for the Sheriff, department personnel and other officials as needed.
Maintain clean and orderly radio room and equipment.
Performs other job-related duties as assigned.
JOB REQUIREMENTS AND DIFFICULTY OF WORK:
Thorough knowledge of and ability to make practical application of the customary practices, procedures, rules and regulations of the department, and to take authoritative action as situations demand.
Practical knowledge of area law enforcement demands and ability to effectively receive and dispatch calls requiring emergency and informational assistance.
Knowledge of and ability to use all assigned communications equipment.
Knowledge of and ability to read maps, use emergency code terminology, and clearly and calmly respond during stressful situations.
Ability to appropriately receive, maintain and log all radio traffic information.
Ability to effectively communicate with the public, other officials, and agencies during various emergency situations.
Ability to use standard office equipment including but not limited to the copier and fax machine.
Certification and ability to use the IDACS computer system and the ability to meet all departmental hiring and retention requirements.
RESPONSIBILITY:
Incumbent performs a wide variety of duties according to established departmental policies; police and fire procedures, making independent decisions and taking authoritative action in response to situational demands. Errors in decision or work may not be readily detected by periodic supervisory review and may lead to loss of life to self, co-workers or the public and may have adverse effects upon departmental operations, substantial property loss and inconvenience to members of the public.
PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with Police Officers, Fire fighters and members of the general public for a variety of purposes, including coordination and direction of police and fire communication activities and operations.
Non-routine contact with callers requesting emergency assistance in situations that may jeopardize the public's safety.
PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in an office environment and is frequently exposed to stressful situations associated with emergency requests for assistance.
Frequently must continue on-duty during shift with little break time
Madison County is an Equal Opportunity Employer
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