Client Software Specialist

4 weeks ago

Omaha, United States Employee Navigator Full time

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. With over 300 employees across six offices, our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Following our recent acquisition of Enrollease, Inc. (known as Ease in the industry), Employee Navigator is now the leading benefits administration and HR platform in the US for insurance brokers, serving more than 4,000 brokers, over 175,000 companies and more than 14 million employees.

We've been named one of the Washington Post's Top Workplaces six years running…. including during the pandemic Come join us and help us continue the tradition as well as start new ones

About the Role

The Client Software Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You'll be directly responsible for the experience of thousands of customers on Employee Navigator.

* Please note: This is an onsite role*

Responsibilities

* Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
* Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
* Provide the first line of support for our customer base via email, phone or our support forum
* Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
* Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
* Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
* Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
* Conduct webinar training sessions
* Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Qualifications:

* At least 5 years of experience in a client facing environment, with proven ability to produce positive results
* At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
* Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
* Expertly address challenging questions while providing answers that are quick and easy to understand
* Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
* Be a motivated problem solver who can accurately document and communicate issues
* Demonstrate proficiency using Microsoft Office products, including Excel
* Bachelors Degree OR equivalent years of experience

Bonus Points:

* Experience with benefits administration, insurance, or payroll

  • Software Support Specialist

    4 weeks ago

    Omaha, United States DMSi Software Full time

    ** Software Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** SOFTW001357 Showing 1 location **Job Details** **Description** The Software Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to...

  • Software Support Specialist

    2 weeks ago

    Omaha, United States DMSi Software Full time

    ** Software Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** SOFTW001357 Showing 1 location **Job Details** **Description** The Software Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to...

  • Client Software Specialist

    1 month ago

    Omaha, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Client Software Specialist

    2 weeks ago

    Omaha, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Client Software Specialist

    2 weeks ago

    Omaha, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Software Sales

    3 weeks ago

    Omaha, United States Eserv Pro LLC Full time

    Job DescriptionJob DescriptionSummary: The EServ Sales & Customer Service Specialist is responsible for driving the recruitment and sales of EServ Business Operations software by identifying potential clients, conducting sales presentations, and negotiating contracts. They oversee the onboarding process for new clients, ensuring a smooth transition to EServ...

  • Software Sales

    2 weeks ago

    Omaha, United States Eserv Pro LLC Full time

    Job DescriptionJob DescriptionSummary: The EServ Sales & Customer Service Specialist is responsible for driving the recruitment and sales of EServ Business Operations software by identifying potential clients, conducting sales presentations, and negotiating contracts. They oversee the onboarding process for new clients, ensuring a smooth transition to EServ...

  • Customer Support Specialist

    4 weeks ago

    Omaha, United States DMSi Software Full time

    ** Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1 location **Job Details** **Description** The Customer Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to...

  • Software Development Engineer

    5 days ago

    Omaha, United States Talent Software Services Full time

    Are you an experienced Software Development Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Software Development Engineer to work at their company in Omaha, NE. Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States TALENT Software Services Full time

    Are you an experienced Software Development Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Software Development Engineer to work at their company in Omaha, NE.Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States TALENT Software Services Full time

    Are you an experienced Software Development Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Software Development Engineer to work at their company in Omaha, NE.Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States Talent Software Services Full time

    Software Development Engineer Job Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NE. The opportunity will be eight months with a strong chance for a long-term extension. Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States Talent Software Services Full time

    Software Development Engineer Job Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NE. The opportunity will be eight months with a strong chance for a long-term extension. Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    3 weeks ago

    Omaha, United States TALENT Software Services Full time

    Software Development EngineerJob Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NEThe opportunity will be eight months with a strong chance for a long-term extension.Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the Technology...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States Talent Software Services Full time

    Software Development Engineer Job Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NE. The opportunity will be eight months with a strong chance for a long-term extension. Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States Talent Software Services Full time

    Software Development Engineer Job Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NE. The opportunity will be eight months with a strong chance for a long-term extension. Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the...

  • Software Development Engineer

    2 weeks ago

    Omaha, United States TALENT Software Services Full time

    Software Development EngineerJob Summary: Talent Software Services is in search of a Software Development Engineer for a contract position in Omaha, NEThe opportunity will be eight months with a strong chance for a long-term extension.Position Summary: As a Software Developer Engineer, you will assume a key role in the day-to-day operations of the Technology...

  • Project Implementation Specialist/Client Support

    2 weeks ago

    Omaha, United States Noll Human Resource Services Full time

    Job DescriptionJob DescriptionWe are seeking a Client/Vendor Support Specialist to join our team. The ideal candidate will be responsible for analyzing account data, onboarding new vendors/clients, and providing exceptional support. This role requires strong communication and software/technical skills within a fast-paced environment. This position offers a...

  • Project Implementation Specialist/Client Support

    2 weeks ago

    Omaha, United States Noll Human Resource Services Full time

    Job DescriptionJob DescriptionWe are seeking a Client/Vendor Support Specialist to join our team. The ideal candidate will be responsible for analyzing account data, onboarding new vendors/clients, and providing exceptional support. This role requires strong communication and software/technical skills within a fast-paced environment. This position offers a...

  • Client Services Specialist

    5 days ago

    Omaha, United States National Indemnity Company Full time

    Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere....