Sports Desk Attendant
2 weeks ago
This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Customer Service
* Greet members and guests upon arrival to the Club
* Check members in by swiping their membership card
* Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
* Book appointments, program and class reservations for members
* Provide information regarding Club programming and facilities
* Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Reception Desk Oversight
* Operate cash register
* Process payments
* Manage/handle cash and balance cash drawer each shift.
* Perform opening and/or closing duties, as required
* Answer and transfer phone calls
Cleanliness
* Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
Communication and Relationships
* Communicate timely and follow up, as appropriate
* Provide membership sales team with guest/prospect lead contact information
* Active participation in required events, required programs, required meetings and required trainings
OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
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