United States-Customer Service-Level 6

4 days ago


Iselin, United States Artech LLC Full time


The Support Desk team resides inside the Command Center. The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills. The role is driven by client service requests raised via phone as well as through internal requests raised via incidents. This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration. The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage, including weekend and holidays. The job has to be performed onsite.
Skills required are: Incident/Problem/Change management; Userid Administration; Audit Controls; Service Level management; This is a non-technical role, however it is desirable for the candidate to have a Knowledge of AIX/LINUX Operating Systems; Knowledge of Client Operating Systems; Knowledge of Maximo (Ticketing System); and strong verbal and written communication.

Job Title               : Support Desk
Location               : 101 Wood Ave S Iselin NJ 08830
Duration              : 12+ months Contract (with possible extension)

Job Description:
  • The Support Desk team resides inside the Command Center. The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills.
  • The role is driven by client service requests raised via phone as well as through internal requests raised via incidents.
  • This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration.  The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage.
  • Skills required are: Incident/Problem/Change management; Userid Administration; Audit Controls; Service Level management; Knowledge of AIX/LINUX Operating Systems; Knowledge of Microsoft Operating Systems; Knowledge of Maximo (Ticketing System); and strong verbal and written communication


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