Customer Service Representative
5 days ago
Company provides the following benefits:
- Base pay plus unlimited monthly commissions (NO CAPS)
- 401K + company match 3.5%
- Holiday Pay
- Paid Medical & Vision Premiums
- Dental
- Health savings account
- Paid time off
- Referral program
- Detailed training, with Weekly and Quarterly coaching and people development
Customer Service Representative Requirements
- Must have prior customer service/billing/scheduling experience
- Must be able to multi-task
- Must be able to prioritize and problem solve
- Must be positive and energetic
- Must have computer and multi-line phone experience
- Must have ability to perform at least 80 calls daily
- Must be completely open to change and self-improvement.
- Helpful to have experience/understand mortgage claims processes
- Must have strong desire to grow and learn
- Must be able to pass a criminal background screening.
- Must have excellent written, verbal and phone communication skills.
- Must have 2 years of collections experience, coaching provided if no experience.
Customer Service Representative Requirements Main Responsibilities Include the Following:
- Answer and directing incoming calls, able to handle a high volume of calls to ensure calling every customer with outstanding balance every week
- Follow full billing process until money is collected
- Follow the mortgage process on every jobMeet/exceed criteria set for accounts aged 90+ days
- Perform basic office duties
- Follow the mortgage process for billing structure on every job
- Meet/exceed criteria set for accounts with outstanding balance aged 90+ days
- Attend meetings with Department Lead or Team weekly or more often to discuss/plan collections issues
- File & appear in small claims court as needed
- Follow post court process
Job Type: Full-time
Days: Monday to Friday // 8am to 4:30pm or until done - Opportunity for Over Time
Compensation: $18 - $25/Hour + Bonus (Depending On Qualifications)
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