Information Desk Attendant

1 week ago

Eau Claire, United States Mayo Clinic Health System Full time

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Information Desk Attendant provides excellent customer service while establishing and maintaining a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Information Desk Attendant may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role communicates information accurately in a pleasant and efficient manner to a variety of people, including patients, visitors, medical center staff and other departments. The information desk attendant functions as a resource to these groups and is familiar with multiple resources. The information desk attendant is responsible for coordinating visitors with inpatient units, coordinating the special transportation needs of patients, keeping the patient loading zones clear, assisting with traffic control during all types of weather. Other responsibilities include assisting patients and guests to and from cars, courtesy vans, wheelchair, and stretcher transportation, etc. The information desk attendant carries out all aspects of the job while displaying good judgment and problem-solving skills and assumes the responsibility of self-development within the role. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.

Qualifications

High school diploma or equivalent is required. Previous hospital or clinical experience in a customer related field is preferred. Must be able to work independently. Requires good communication, telephone and human relation skills to interact with staff, visitors and patients. Strong problem solving skills are necessary. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays, and weekends with rotating days off. Basic computer skills required.

Exemption Status

Nonexempt

Compensation Detail

$17.00 - $21.43 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Afternoon Shifts, 11:30am - 8:00pm.

Weekend Schedule

Rotating weekends. Alternating Holidays.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Joy Kundrata

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