Assistant Front Office Manager
3 weeks ago
What You'll Do
Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.
Some of your responsibilities include:
* Supervise all duties performed by the team.
* Create and post all employee schedules in a timely manner.
* Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
* Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
* Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
* Train and monitor all service levels provided by employees to guests and other fellow employees.
* Meet or exceed levels of service required by the Mystery Shopper Survey.
* Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
* Ensure all employees follow cash and credit handling procedures.
* Accountable for the "guest ledger" and its proper daily maintenance.
What You Bring
* 1 year of supervisory experience in hospitality or similar industry.
* Bachelor's Degree is preferred.
* Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
* Ability to verbally communicate effectively and professionally.
* Experience using Opera and Microsoft Office Suite.
* Flexible schedule, able to work evenings, weekends, and holidays when needed.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Additional Information
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