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Dispatcher
3 weeks ago
Essential Functions
* Works under general supervision following clearly defined procedures and policies
* This individual provides extraordinary customer service to clients
* Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
* The Dispatcher assigns individuals and teams to tasks and locations.
* Coordinates resources according to customer requests and general job demands.
* Communicates assignments to employees and enters assignment data in computer database.
* Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.
* Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Responsibilities
* Provides assistance, information and customer service as requested.
* Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
* Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
* Confers with supervising personnel to address questions, problems, and requests for service or equipment.
* Monitors personnel and/or equipment locations and utilization to coordinate service to achieve optimal efficiency; ensures timely and efficient movement of resources
* Oversees all communications within specifically assigned areas
* Strictly adheres to all safety and regulatory compliance procedures
* Miscellaneous duties as assigned
Qualifications
* Must be 18 years of age or older
* Customer Service Experience
* Dispatching Experience
* 1 yr. of similar work experience
* Must meet all requirements to receive approval for working in specific ATS environments (if applicable)
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