Asst HOD Office

2 weeks ago

Fort Thomas, United States St. Elizabeth HealthCare Full time

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Provide customer-focused service and provide support to patient flow in a unit or department to include: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) pre-certification (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, and 6) data entry. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.

Adheres to St Elizabeth Healthcare and unit/department practice-specific policies and procedures, including work rules pertaining to time and attendance. Follows applicable safety steps to ensure safety for self, patients, and required for compliance with St. Elizabeth Healthcare, state, and federal standards.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Job Duties:

Registration & Pre-Certification

* Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.
* Responsible for the patient registration process (check in and check out) for a unit or department.
* Assist patients with forms obtaining all necessary insurance information and signatures as needed.
* Obtain pre-certification and/consent for services and billing.
* Monitor and follow-up on additional pre-authorizations for on-going patient services needed.
* May collect co-pay/co-insurance/deductible based on insurance plan(s).
* Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages.
* Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

Customer Service & Problem Resolution

* Resolve routine patient problems and complaints on a timely basis.
* Handles conflict with customers constructively and appropriately.
* Initiate further follow-up with appropriate staff member(s).

Scheduling

* Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner.
* Support patient scheduling systems in conjunction with clinical and medical staff and patient information.
* Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors.
* Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

Insurance Pre-Certification & Collection

* Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials.
* Obtains treatment authorization(s).
* May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/procedures for charge reconciliation purposes.

Coordination of patient information and services

* Coordinate multiple phone lines and or InBasket communications, take messages, screen calls, receive information and transfer calls to appropriate extension.
* Relay messages to appropriate staff in order to facilitate communication and assure quality of care.
* Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients.
* May coordinate translation arrangements for day and time of patient services.

Medical Records

* Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR.
* Maintains appropriate computer downtime procedures for clinical documentation.

Clerical

* Prepares and types correspondence, memos, reports, minutes, and letters.
* Position may require data entry into multiple databases.

Other

* Performs other duties as assigned.
* Maintains work area in a neat and clean manner.
* Ensure supplies and materials are available as needed

Education, Credentials, Licenses:

* HS Graduate or GED
* Secretarial related courses
* BLS required for Cardiac Rehab and Surgery Centers

Specialized Knowledge:

* Medical terminology
* Computer fluency/literacy
* Communication skills (verbal and written)
* Maintain patient confidentiality
* Organization and prioritization skills

Kind and Length of Experience:

* 1 year related experience in a medical office setting including:
* Customer service/receptionist/ registration
* scheduling
* filing
* telephone etiquette
* patient billing
* computer service

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

  • Medical Assistant

    2 months ago

    Fort Myers, United States Lee Health Full time

    Location: Medical Plaza OneDepartment: HOD Cardiology - Med Plaza 1Work Type: Full TimeMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryThe Medical Assistant is responsible for providing an excellent customer experience in a team based environment while assisting in all aspects of medical practice under the direct supervision and responsibility of a...

  • Medical Assistant

    2 weeks ago

    Fort Myers, United States Lee Health Full time

    Location: Medical Plaza OneDepartment: HOD Cardiology - Med Plaza 1Work Type: Full TimeMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryThe Medical Assistant is responsible for providing an excellent customer experience in a team based environment while assisting in all aspects of medical practice under the direct supervision and responsibility of a...

  • Registered Nurse

    4 weeks ago

    Fort Myers, United States Lee Health Full time

    Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908Department: HOD HB OBGYNWork Type: Full TimeShift: Shift 1/7:30:00 AM to 6:00:00 PMMinimum to Midpoint Pay Rate:$30.27 - $40.86 / hourSummaryLee Physician Group is seeking an RN with current woman's care experience to join their Outpatient OBGYN practice located at Medical Plaza...

  • Administrative Asst

    1 week ago

    Fort Worth, United States Catholic Diocese of Fort Worth Full time

    Position: Administrative Assistant 1Reports to: Business ManagerLocation: St. Rita Catholic Church General Position Summary: This position provides administrative and secretarial support for the office. In addition to typing, filing performs duties such as coordination of meetings on calendar. Answers phone and correspondence and assembles confidential and...

  • Medical Assistant

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:Clayton Court LPG Family Medicine -5225 Clayton CtFort Myers FL 33907Department: HOD HB Family Medicine - Clayton CtWork Type: Full TimeShift: Shift 1/8:00:00 AM to 5:00:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryUp to $5,000 Sign On BonusPlease provide an updated resume.Scheduling - M- F w/ rotation of Saturday 1/2...

  • Registered Nurse

    3 weeks ago

    Fort Myers, United States Lee Health Full time

    Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908 Department: HOD HB OBGYN Work Type: Full Time Shift: Shift 1/7:30:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate:$30.27 - $40.86 / hour Summary Lee Physician Group is seeking an RN with current woman's care experience to join their Outpatient OBGYN practice located at Medical...

  • Registered Nurse

    4 weeks ago

    Fort Myers, United States Lee Health Full time

    Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908 Department: HOD HB OBGYN Work Type: Full Time Shift: Shift 1/7:30:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate:$30.27 - $40.86 / hour Summary Lee Physician Group is seeking an RN with current woman's care experience to join their Outpatient OBGYN practice located at Medical...

  • Medical Assistant- Family Medicine- The Sanctuary

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:The Sanctuary Outpatient Center -8960 Colonial Center DriveFort Myers FL 33905Department: HOD HB Family Medicine - SanctuaryWork Type: Full TimeShift: Shift 1/9:00:00 AM to 6:00:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryUp to $5,000 Sign On BonusPlease provide an updated resume.Monday-Friday w/ a rotational SaturdayCross-trained...

  • Administrative Asst

    2 weeks ago

    Fort Collins, United States Interim Healthcare Full time

    Location: IN OFFICE; 1901 North Union Blvd. Colorado Springs, CO 80909 Status: Full Time Hourly rates: $18.00 - $22.00 per hour Shifts: Monday-Friday; 8:00am-5:00pm Administrative Assistant Experience a fulfilling client service role where each day brings new rewards. As a Administrative Assistant with Interim HealthCare , you'll join a dedicated team...

  • Practice Director

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:LPG Bass -16271 Bass RoadFort Myers FL 33908Department: HOD Cardiology - Bass RoadWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$34.97 - $45.46 / hourSummaryThis position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of...

  • Practice Director

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:LPG Bass -16271 Bass RoadFort Myers FL 33908Department: HOD Cardiology - Bass RoadWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$34.97 - $45.46 / hourSummaryThis position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of...

  • Medical Assistant

    7 days ago

    Fort Myers, United States Lee Health Full time

    Location:Lee Community Healthcare Inc - North Fort Myers -13279 N Cleveland AveFort Myers FL 33903Department: HOD HB Family Medicine - NFMWork Type: Full TimeShift: Shift 1/9:00:00 AM to 6:00:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummaryUp to a $5,000 Sign On BonusMonday thru Friday - occasional 1/2 day Saturday9am- 6pm work hoursFloat MA...

  • Medical Assistant

    2 months ago

    Fort Myers, United States Lee Health Full time

    Location: Medical Plaza One Department: HOD Cardiology - Med Plaza 1 Work Type: Full Time Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour Summary The Medical Assistant is responsible for providing an excellent customer experience in a team based environment while assisting in all aspects of medical practice under the direct supervision and responsibility...

  • Administrative Asst

    2 weeks ago

    Fort Worth, United States Catholic Diocese of Fort Worth Full time

    Administrative AssistantPosition: Administrative AssistantDate Revised: March 1, 2024Reports to: Pastor Location: St. George Catholic ChurchGeneral Position Summary: The Executive Assistant will be responsible for providing administrative, and clerical support to the Pastor and other church staff. The ideal candidate will be a self-starter with a heart to...

  • Medical Assistant- Family Medicine- The Sanctuary

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:The Sanctuary Outpatient Center -8960 Colonial Center DriveFort Myers FL 33905 Department: HOD HB Family Medicine - Sanctuary Work Type: Full Time Shift: Shift 1/9:00:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour Summary Up to $5,000 Sign On Bonus Please provide an updated resume. Monday-Friday w/ a rotational Saturday...

  • Medical Assistant

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:Clayton Court LPG Family Medicine -5225 Clayton CtFort Myers FL 33907 Department: HOD HB Family Medicine - Clayton Ct Work Type: Full Time Shift: Shift 1/8:00:00 AM to 5:00:00 PM Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour Summary Up to $5,000 Sign On Bonus Please provide an updated resume. Scheduling - M- F w/ rotation of Saturday 1/2 day....

  • Medical Assistant

    1 week ago

    Fort Myers, United States Lee Health Full time

    Location:Lee Community Healthcare Inc - North Fort Myers -13279 N Cleveland AveFort Myers FL 33903 Department: HOD HB Family Medicine - NFM Work Type: Full Time Shift: Shift 1/9:00:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour Summary Up to a $5,000 Sign On Bonus Monday thru Friday - occasional 1/2 day Saturday 9am- 6pm work hours...

  • Practice Director

    1 week ago

    Fort Myers, FL, United States Lee Health Full time

    Location:LPG Bass -16271 Bass RoadFort Myers FL 33908Department: HOD Cardiology - Bass RoadWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$34.97 - $45.46 / hourSummaryThis position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of...

  • Registered Dental Asst

    6 months ago

    Fort Worth, United States DentalWorks Full time

    Overview Are you a motivated self-starter looking for professional and personal fulfillment in your dental career? Do you want to be part of an organization that is interested in your professional growth? Come and join a fun a friendly professional work environment where you will be proud to work in. We recognize the importance of investing in our...

  • Physical Therapy Asst-Flex

    3 months ago

    Fort Smith, United States Mercy Full time

    We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...