Front Desk Secretary
4 weeks ago
Qualifications: The Registrar must have a minimum of a high school diploma orequivalent and must have effective communication, organizational and computerskills including word processing, spreadsheets and email.
Duties and Responsibilities: Every effort has been made to keepyour job description as complete as possible. However, it in no way states or implies that these are the only dutiesyou will be required to perform. Theomission of specific statements of duties does not exclude them from theposition if the work is similar, related or is a logical assignment to theposition.
â- General Responsibilities
1. Answering phones (Patients, Doctorsand Billing Dept.)
2. Register patients (Chart, InsightEMR and Spreadsheets)
3. Superbills (Print, Review Info andCollect)
4. Filing / Scanning (Charts,Paperwork etc.)
5. Daily reports and billing emails
6. Communication (Patients and Staff)
7. Transportation (Log and Calls)
8. Co-pay (Log and Safekeeping)
â- Verifying patient's Benefits andEligibility
â- Obtaining authorization (Chart,Insight EMR and Spreadsheet)
â- Monitor pending authorizationstatus via payer calls
â- Plan of Care Medicare faxing /Spreadsheet
â- Calling (Appointment Book, CallingList and No-Show Report)
â- Statistics ' Daily reports andspreadsheets)
â- Scanning (New Patients,Authorization, Referrals, POC, Superbills etc.)
â- Communication with referringproviders and marketing team
â- EMR Data entry for the followinginformation
1. Authorizations Info
2. Benefits notes
3. Case Supervisor
4. Co-Pay
5. Demographics
6. Fax Auth request
7. Follow up Visits
8. Functional
9. Hardship Agreement
10. ID/Insurance Card
11. Minor Consent
12. No Show scheduling of Follow-upvisits
13. Onset date Info
14. Payer Info
15. POC Info
16. Portal Scan
17. Referring MD
18. Referral date
19. Scanned referral
20. Welcome Packet
21. Other Issues
22. Referral
23. Signature Date
24. Admit Date
25. Copay
26. Secondary Insurance
27. Worker's Comp/No fault
28. Case Description
29. Benefits status
30. Self-Pay/Additional Notes
â- Participates the activitiesperformed by the business, including implementing procedures, recordsmanagement.
â- Accepts incoming and outgoingcalls, maintains accurate messages and disseminates same. Reviews, sorts anddelivers mail to the appropriate staff member
â- Serves as the point of contact forinformation concerning activities of the office.
â- Performs special projects asrequired.
Team Dynamics:
â- Effectively communicates with staffto accomplish goals and objectives.
â- Effective use company email withstaff to accomplish goals and objectives
â- Creates a work atmosphere thatpromotes cooperation, respect, flexibility and teamwork amongst peers andstaff.
Safety and Sanitation:
â- Follow all established safetyprocedures and precautions when operating equipment.
â- Report equipment malfunctions orbreakdowns to the program manager as soon as possible.
â- Report all unsafe/hazardousconditions to the program manager immediately.
Customer Service:
â- Maintains an adequate liaison withclients and staff.
â- Demonstrates awareness, respect andconcern for internal customers (coworkers) and external customers (i.e.patients, residents, families, physicians, referral sources)
Patient's Rights:
â- Maintains confidentiality of allPatient's/Client's information to assure Patient's/Client's rights areprotected.
Attendance:
â- Observes rules, policies andregulations with regard to attendance, punctuality, appearance and professionalattitude as established by the organization.
â- Due to the nature of the industry,many of our programs offer seven (7) day a week services. Accordingly, you maybe asked to work weekends as part of your scheduled work week
Miscellaneous:
â- Conforms to the HIPAA ComplianceProgram and applicable facility policies for patient privacy.
â- Conforms to security policies andprocedures.
Physical Demands:
â- Must be able to Sit, Stand, bend,lift and move intermittently throughout the day.
â- Must pass Medical and Physical examinationbased on job qualifications, requirements and duties/responsibilities.
Mental Demands:
â- Must be able to work independentlywith periodic (daily or less) support and direction.
Cognitive Demands:
â- Mustbe able to shift attention and task performance based on priorities.
â- Mustbe able to work in a distractible and stimulating environment.
â- Mustbe able to read, understand, and comply with policy and procedures.
â- Musthave effective verbal and written communication skills.
Sensory Demands:
â- Must have visual, hearing andsensory skills adequate to preserve patient and personal safety.
Theradynamics is an EEO employer - M/F/Vets/Disabled
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