Contact Center Representative

3 weeks ago

Las Vegas, United States One Nevada Credit Union Full time

Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you Our employees play a huge role in our continued success - if you join us, you'll enjoy a full range of benefits:

o A diverse and dedicated team of financial services professionals

o An extremely generous compensation and benefits package

o A relaxed and upbeat company culture

o Nationally recognized training and development

o An excitingly innovative, technological and digitally driven work environment

Currently, One Nevada is looking for an energetic and enthusiastic Contact Center Representative who is responsible for promoting and providing prompt and professional service to members and potential members. Responsibilities include handling complex member issues, servicing accounts and troubleshooting mobile app/phone issues. In addition, they take inbound, outbound calls and solicitations for products and services, including: loans, new accounts, referrals, and other Credit Union products. The Contact Center Representative greets and directs members, cross-sells Credit Union products and services, educates members on the use of our ATM, mobile app and website. This position will provide technical support by assisting members with internet, personal device, and all other cell phone issues related to our digital banking products, including account unlocking, password resetting, user ID, assists with multi-factor authentication, and other access issues. This position is responsible for answering a high volume of incoming calls and processes consumer loans, second mortgages and HELOCs using online loan processing systems.

This position requires thorough knowledge of products and services offered by One Nevada. Knowledge of loan and member service policies and procedures, loan interviewing skills and techniques, digital banking and mobile app features and functionalities, as well as online computer systems are required. Must possess strong phone and verbal communications skills along with active listening to ensure clear retrieval and passage of information to members. Skills in navigating multiple screens and applications and adapting to new technologies, ability to troubleshoot and use online banking, mobile baking, Bill Payer, Remote Deposit Capture and technical expertise are required. Ability to analyze situations and recommend solutions, prioritize workflow, handle multiple tasks and effectively cross sell Credit Union products and services. Ability to accommodate a flexible work schedule (open availability) including evenings and Saturdays. A high school diploma or GED equivalent, plus new accounts and lending experience, including at least six months as a Contact Center Representative or related experience in a financial institution. Previous telephone sales experience is helpful. Must complete Contact Center and success training within twelve months of position acceptance. Ability to obtain and maintain NMLS licensing.

  • Contact Center Representative

    1 week ago

    Las Vegas, United States One Nevada Credit Union Full time

    Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you! Our employees play a huge role in our continued success - if you join us, youll enjoy a full range of benefits: o A diverse and dedicated team of financial services professionals o An extremely generous compensation...

  • Contact Center Representative

    1 week ago

    Las Vegas, United States One Nevada Credit Union Full time

    Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you! Our employees play a huge role in our continued success - if you join us, you'll enjoy a full range of benefits: o A diverse and dedicated team of financial services professionals o An extremely generous compensation...

  • Contact Center Representative

    1 month ago

    Las Vegas, United States One Nevada Credit Union Full time

    Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you! Our employees play a huge role in our continued success - if you join us, you'll enjoy a full range of benefits: o A diverse and dedicated team of financial services professionals o An extremely generous compensation...

  • Contact Center Representative- WFH

    7 days ago

    Las Vegas, United States Tivly Full time

    Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their...

  • Contact Center Representative II

    4 weeks ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 39767 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Research systems to find missing information as applicable; Coordinate...

  • Contact Center Representative I

    2 weeks ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 39763 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Research systems to find missing information as applicable; Coordinate...

  • Las Cruces Contact Center Representative

    1 month ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 13846 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Research systems to find missing information as applicable; Coordinate...

  • Las Cruces Contact Center Representative

    1 day ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 13830 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Research systems to find missing information as applicable; Coordinate...

  • Financial Contact Center Representative

    4 days ago

    Las Cruces, United States MCI Careers Full time

    LOCATION Las Cruces, NM JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus SALARY $12.10 - $13.75 / hour BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No...

  • Financial Contact Center Representative

    5 days ago

    Las Cruces, United States ValorVIP Full time

    POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members,...

  • Contact Center Representative | Las Cruces, NM

    4 days ago

    Las Cruces, United States MassMarkets Full time

    POSITION OVERVIEW CONTACT CENTER REPRESENTATIVE | LAS CRUCES, NM We are looking for contact center representatives in the Las Cruces, NM area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer...

  • Las Cruces Contact Center Representative

    5 days ago

    Las Cruces, United States MassMarkets Full time

    POSITION OVERVIEW CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell...

  • Las Cruces Contact Center Representative

    5 days ago

    Las Cruces, United States MassMarkets Full time

    POSITION OVERVIEW CONTACT CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell...

  • Bilingual Contact Center Representative

    5 days ago

    Las Cruces, United States MCI Careers Full time

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.50 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Contact Center Representative | Las Cruces, NM

    5 days ago

    Las Cruces, United States OneMCI Full time

    Las Cruces, NMFull-TimeHourly + Bonus$12.10 - $13.75 / hourNo Resume Required, On-site InterviewCONTACT CENTER REPRESENTATIVE | LAS CRUCES, NMWe are looking for contact center representatives in the Las Cruces, NM  area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly...

  • Patient Service Representative

    4 days ago

    Las Vegas, United States LivantaLLC Full time

    PATIENT SERVICE REPRESENTATIVE(CLERK III, Nevada)“BE A PART OF THE TEAM”Livanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triaging beneficiary...

  • Patient Service Representative

    5 days ago

    Las Vegas, United States LivantaLLC Full time

    PATIENT SERVICE REPRESENTATIVE (CLERK III, Nevada) BE A PART OF THE TEAM Livanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triaging beneficiary...

  • Las Cruces Contact Center Representative

    4 days ago

    Las Cruces, United States MCI Careers Full time

    POSITION OVERVIEW CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell products...

  • Call Center Representative

    4 days ago

    Las Vegas, United States Nevada Health Centers, Inc. Full time

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion. If...

  • Las Cruces Contact Center Representative

    5 days ago

    Las Cruces, United States OneMCI Full time

    Las Cruces, NM$15.00 / hourCONTACT CENTER REPRESENTATIVE (PART-TIME)We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell...