Graduate Student Client Support Specialist

1 week ago

Hoboken, United States Stevens Institute of Technology Full time

Job Description

The Division of Information Technology seeks a conscientious, reliable graduate student to assist IT in various campus initiatives. This position is for Stevens graduate students that are currently enrolled. Must have a full-time status. Bachelor's degree required. This is a part-time, hourly position.

Responsibilities

* Collect information through a customer conversation and/ or ticketing system, access support tools, and additional support staff (service resources) if needed to address the user's questions or needs.
* Ensure a professional and courteous customer experience and provide a single point-of-contact for the user
* Gain an in-depth understanding of all aspects of the department's operations and procedures
* Gather requirements, deliver and set up computers and/or printers ensuring continuity for the end-user, and provide other services as directed
* Update departmental documentation and ticketing system resources
* Provide support for various projects within Information Technology and the Stevens community as requested / directed
* Provide after hours and on-call support as needed
* Other duties as assigned.

Qualifications

* Excellent communication and interpersonal skills are required, and of fundamental importance
* Capable of working in a fast paced, dynamic and highly collaborative environment
* Excellent customer service orientation required, and successful prior customer service experience a plus
* Demonstrated ability to quickly and thoroughly learn technologies, support processes, and user service techniques
* Strong analytical skills and ability to solve problems
* Competency in Microsoft technologies, including Windows and Office suite
* Competency in mainstream technologies including computer configurations, web browsers, the Internet, email, etc.

Hours

The work schedule is Monday - Friday 8:00 A.M. to 8:00 P.M. and Friday 8:00 A.M. to 7:30 P.M., though it may necessary to work weekend shifts as required.

Interested applicants for this position should submit a cover letter and resume.

Department

Office of Client Support and Learning Technology Services

General Submission Guidelines:

Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.

Academic Submission Guidelines:

Please submit:

* Cover letter


* Curriculum vitae


* Research statement


* Teaching statement that includes a) teaching interests, b) teaching philosophy, and c) a plan on how to create an inclusive environment for students of all backgrounds in terms of classroom teaching, student advising, and graduate student mentoring


* Contact info for at least 2-3 references (school-specific; please refer to job posting)



Still Have Questions?

If you have any questions regarding your application, please contact Jobs@Stevens.edu.

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes.

NSF ADVANCE Institution Stevens values diversity and seeks candidates who will contribute to a welcoming and inclusive environment for students, faculty, and staff of all backgrounds. We are an NSF ADVANCE institution committed to equitable practices and policies and strongly encourage applications from women, racial and ethnic minority candidates, veterans, and individuals with disabilities.

Jeanne Clery Disclosure:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.

  • Graduate Student Client Support Specialist

    2 months ago

    Hoboken, United States Stevens Institute of Technology Full time

    Support Specialist, Client Support, Specialist, Student, Graduate, Education, Business Services, Support

  • Graduate Student Worker

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description **Job Description**: This position provides comprehensive office support and assists the Graduate Education front desk. This is a part-time role offering 20 hours per week. **Responsibilities**: - Assist in daily operations of Graduate Admissions, encompassing administrative tasks, data entry, and processing. - Provide general information...

  • Student Assistant

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Description This position is for Stevens students currently enrolled. Must have a full time status. Bachelors Degree required. This is a part-time hourly position. This position is with Club Sports. Must be able to update club sport website and DSE content as it pertains to Club Sports (training will be provided). Department Club Sport and Wellness...

  • Student Assistant

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Description This position is for Stevens students currently enrolled. Must have a full time status. Bachelors Degree required. This is a part-time hourly position. This position is with Club Sports. Must be able to update club sport website and DSE content as it pertains to Club Sports (training will be provided). Department Club Sport and Wellness...

  • Graduate Student Tutor

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Description This position is for Stevens students currently enrolled. Must have a fulltime status. Bachelors Degree required. This is a part-time hourly position. ROLE OF A TUTOR The role of the tutor is to supplement the tutees' classroom experience by helping them understand subject matter that is unclear. Tutors do not give answers but rather...

  • Graduate Student Tutor

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Description This position is for Stevens students currently enrolled. Must have a fulltime status. Bachelors Degree required. This is a part-time hourly position. ROLE OF A TUTOR The role of the tutor is to supplement the tutees' classroom experience by helping them understand subject matter that is unclear. Tutors do not give answers but rather...

  • Graduate Student Technician

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description This position is for Stevens students currently enrolled. Must have a full-time status. Bachelor's Degree required. This is a part-time hourly position. The technician supports the Office of Environmental Health and Safety (EHS) by assisting with the following: * Updating the chemical inventory system * Assisting with laboratory coat...

  • Graduate Student Technician

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description This position is for Stevens students currently enrolled. Must have a full-time status. Bachelor's Degree required. This is a part-time hourly position. The technician supports the Office of Environmental Health and Safety (EHS) by assisting with the following: * Updating the chemical inventory system * Assisting with laboratory coat...

  • Graduate Student Technician

    2 months ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description This position is for Stevens students currently enrolled. Must have a full-time status. Bachelor’s Degree required. This is a part-time hourly position. The technician supports the Office of Environmental Health and Safety (EHS) by assisting with the following: - Updating the chemical inventory system - Assisting with laboratory coat...

  • Student Assistant

    2 months ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description This position is for Stevens students currently enrolled. Must have a fulltime status. Bachelors Degree required. This is a part-time hourly position. Department Biomedical Engineering - General Submission Guidelines: - Still Have Questions? EEO Statement: - Jeanne Clery Disclosure: - In accordance with the Jeanne Clery Disclosure of...

  • Graduate Academic Advisor

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB...

  • Graduate Academic Advisor

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB students...

  • Graduate Academic Advisor

    3 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB students...

  • Graduate Academic Advisor

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB students...

  • Graduate Academic Advisor

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB students...

  • Graduate Academic Advisor

    2 weeks ago

    Hoboken, United States Stevens Institute of Technology Full time

    Job Description Job Description Summary The Graduate Academic Advisor (GAA) reports to the Assistant Dean of Student Success in the Center for Student Success (Center). The Center provides a wide range of support to undergraduate and graduate students in the Stevens School of Business (SSB) including administrative and academic advisement to all SSB...

  • Client Outreach Specialist

    4 weeks ago

    Hoboken, United States ExpoMarketing Full time

    Company Overview: Join our dynamic and innovative team! We are Expo Marketing Inc, a leading marketing company committed to delivering exceptional solutions to our clients. With a focus on excellence and a passion for client success, we are seeking a motivated and talented individual to join us as a Client Outreach Specialist. Position Overview: As a Client...

  • Client Outreach Specialist

    2 months ago

    Hoboken, United States Expo Marketing Inc Full time

    Job DescriptionJob DescriptionCompany Overview:Join our dynamic and innovative team! We are Expo Marketing Inc, a leading marketing company committed to delivering exceptional solutions to our clients. With a focus on excellence and a passion for client success, we are seeking a motivated and talented individual to join us as a Client Outreach...

  • Client Outreach Specialist

    2 weeks ago

    Hoboken, United States Expo Marketing Inc Full time

    Job DescriptionJob DescriptionCompany Overview:Join our dynamic and innovative team! We are Expo Marketing Inc, a leading marketing company committed to delivering exceptional solutions to our clients. With a focus on excellence and a passion for client success, we are seeking a motivated and talented individual to join us as a Client Outreach...

  • Marketing Specialist

    3 weeks ago

    Hoboken, United States Unknown Planner Full time

    unknown Marketing Specialist Hoboken , New Jersey Apply Now Job Description Marketing Specialist Temporary Part-time 20 hours/week Remote Job Description Summary Reporting to the Executive Director of the Stevens Career Center the Marketing Specialist will help to improve marketing for a student-centered operation which serves an undergraduate and graduate...