Service Advisor

1 month ago

Huntsville, United States RML Auto Full time
The Service Advisor sells and schedules needed service work in the service
department.

Essential Duties include the following. Other duties may be assigned.

  • Schedules service appointments. Obtains customer
    and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner
    and obtains vehicle information.
  • Writes up customer's vehicle problems
    accurately and clearly on repair order.

    Test drives the vehicle with customer as needed to confirm the problem or
    refers to test technician.
  • Refers to service history, inspects vehicle,
    and recommends additional needed service.
  • Advises customers on the care of their cars
    and the value of maintaining their vehicles in accordance with manufacturers'
    specifications.
  • Provides a complete and accurate written cost
    estimate for labor and parts.
  • Establishes "promised time." Checks
    with dispatcher, if necessary.
  • Obtains customer's signature on repair order;
    provides customer with a copy.
  • Establishes customer's method of payment.
    Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the
    day. Contacts customers regarding any changes in the estimate or promised time,
    explains cost and time requirements in detail, and gets proper authorization
    before any additional repairs are performed.
  • Implements and maintains a service marketing
    program.
  • Reviews repair orders to ensure that work is
    completed and additional work and authorization is noted. Closes repair order
    as appropriate.
  • Implements a quality control process to
    eliminate comebacks.
  • Maintains high customer satisfaction
    standards.
  • Handles telephone inquiries regarding
    appointments and work in process.

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