Front Office Assistant Manager

4 weeks ago

Las Vegas, United States Wynn Resorts Full time

Company Description

Job Description

The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards.

Job Responsibilities:

* Interact positively with guests and employees
* Promoting hotel facilities and services
* Actively promote company's core values and service standards by setting a positive example
* Pre-shift staff coming into work to communicate company updates, policy changes, hotel occupancy, special events and messages from Senior Management
* Assist in the recruitment and hiring process, conduct initial screening of all possible candidates utilizing Kenexa
* Monitor daily staff schedule and shift breakboard, ensuring staff are reporting to work, leaving and taking their breaks on time
* Constantly supervising the Front and Back Office to ensure efficiency of operations
* Control payroll expense by monitoring shift activity; allowing staff to "early out" during slow periods and verifying accuracy of employee clock-ins/outs in Kronos
* Monitor and correct performance of employees by coaching/counseling employees as needed and issuing disciplinary action for all Front Desk staff, as approved by Front Office Manager/ Sr. Asst. Front Office Manager
* Ensure employees are in compliance with Department and Company policies
* Support hotel rate integrity and availability throughout duty shift
* Ensure shift checklists and reports are completed prior to the end of the shift and information is passed-down effectively
* Ensure that the arrival and departure experience for all guests are in accordance with Forbes 5-Star/AAA 5-Diamond standards and the integrity of the Wynn|Encore ambiance is maintained
* Ensure that all system training and Forbes 5-Star/AAA 5-Diamond standards are conducted on an on-going basis
* Maintain and execute staff engagement programs with assigned teams; monitor team performance and contribute to overall department goals
* Conduct systems training (Opera, Go Concierge, ForumTel, VIP Tickets and HotSOS) along with Forbes 5-Star/AAA 5-Diamond service training to all new hires; provide guidance and support on a daily basis
* Resolve guest challenges and special requests in a timely manner and coordinate with outside departments for completion; Assist Front Office Manager / Sr. Asst. Front Office Manager in investigating and responding to guest comments in Market Metrix and conduct follow-up as needed
* Complete and issue employee evaluations upon approval of the Front Office Manager
* Develop, coach, counsel and provide staff advancement for promotional opportunities
* Manage compensation and supplies expense; track upsell program; and update attendance in Manager Workbench
* Duty shift rounds to include inspection of public area cleanliness of lobby, front desk, public area facilities and elevators
* Maintain the Front Office Homepage

Qualifications

* High school diploma or equivalent
* Proficiency with MS Office
* Minimum of two years of Front Office/Hotel management experience at a luxury resort
* College degree preferred, not required
* Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

  • Assistant Manager

    1 week ago

    Las Vegas, United States Wynn Resorts Full time

    Company Description Job Description The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately...

  • Assistant Manager

    2 days ago

    Las Vegas, United States Wynn Resorts Full time

    Company Description Job Description The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately...

  • Front Office Assistant Manager

    4 weeks ago

    Las Vegas, United States Wynn Resorts, Limited Full time

    The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuri Office Assistant, Assistant Manager, Office Manager, Manager, Suite, Office, Business Services

  • Assistant Manager Front Office

    2 weeks ago

    Las Vegas, United States Treasure Island Hotel Full time

    Specific Job Functions: * Ensures the daily operations of the check in/out process runs efficiently. * Ensures the front line staff is providing AAA four-diamond service. * Manages up to 30 front desk line-level employees in a given shift. * Assists front line employees with questions or problems as they arise. * Assists in rectifying guest complaints and...

  • Assistant Manager Front Office

    2 days ago

    Las Vegas, United States Treasure Island Hotel Full time

    Specific Job Functions: * Ensures the daily operations of the check in/out process runs efficiently. * Ensures the front line staff is providing AAA four-diamond service. * Manages up to 30 front desk line-level employees in a given shift. * Assists front line employees with questions or problems as they arise. * Assists in rectifying guest complaints and...

  • Front Office Manager

    1 week ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation! Elara offers a premier resort...

  • Front Office Manager

    1 day ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation! Elara offers a premier resort...

  • Front Office Manager

    2 weeks ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description Join the team at Hilton Grand Vacations on the Boulevard as Front Office Manager and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228 rooms resort boasts of large multi-bedroom suites and a stunning design! For over 30 years, we have been...

  • Front Office Manager

    2 days ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description Join the team at Hilton Grand Vacations on the Boulevard as Front Office Manager and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228 rooms resort boasts of large multi-bedroom suites and a stunning design! For over 30 years, we have been...

  • Assistant Front Office Manager

    1 month ago

    Las Vegas, United States Hilton Hotels & Resorts Full time

    As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specificall Office Manager, Manager, Office, Assistant, Operations, Hospitality, Business Services

  • Front Office Manager

    2 weeks ago

    Las Vegas, United States Hilton Grand Vacations, Inc. Full time

    Join the team at Hilton Grand Vacations on the Boulevard as Front Office Manager and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228 rooms resort boas Office Manager, Manager, Office, Operations, Business Services

  • Front Office Manager

    1 day ago

    Las Vegas, United States Hilton Grand Vacations, Inc. Full time

    Join the team at Hilton Grand Vacations on the Boulevard as Front Office Manager and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228 rooms resort boas Office Manager, Manager, Office, Operations, Business Services

  • Dental Assistant/Front Office

    2 days ago

    Las Vegas, United States Nevada Dental Esthetics Inc. Full time

    Job DescriptionJob DescriptionSeeking Dental Front Office / Assistant (1 day per week) in Las Vegas, NV!Schedule: Full TimeMonday - FridayCompensation:$19-24 per hourMedical/Dental/Vision401KPTODuties for our Dental Front Office Assistant / Dental Receptionist include:Greetings all patients with a warm and welcoming smile Checking in and checking out...

  • Assistant Front Office Manager

    2 weeks ago

    Las Vegas, United States Hilton Full time

    An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...

  • Assistant Front Office Manager

    1 week ago

    Las Vegas, United States Hilton Full time

    An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...

  • Assistant Front Office Manager

    2 days ago

    Las Vegas, United States Hilton Full time

    An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...

  • Front Office Manager

    2 weeks ago

    Las Vegas, Nevada, United States SpringHill Suites by Marriott Las Vegas Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Office Supervisor

    23 hours ago

    Las Vegas, United States Sethi Management Full time

    FRONT OFFICE SUPERVISOR Reports to: GM & AGM Front Office Supervisor over sees the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that...

  • Asst Front Office Mgr

    1 month ago

    Las Vegas, United States Trump Hotel Collection Full time

    POSITION PURPOSE: The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and...

  • Asst Front Office Mgr

    1 day ago

    Las Vegas, United States Trump Hotel Collection Full time

    POSITION PURPOSE: The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and...