Client Service Representative

2 weeks ago

Fort Worth, United States Ethos Veterinary Health Full time
Are you looking to be a part of an amazing team of people who get to help provide state-of-the-art healthcare to our companion animals? Dallas Veterinary Surgical Center – Fort Worth Location- is currently seeking a qualified, driven individual to deliver excellent client and patient care as one of our extremely valued client service representatives.

Candidates must be able to maintain a consistent, professional, and compassionate demeanor during demanding and very fast-paced situations.

This position is Monday-Friday 7:15a- 5:00pm with one off week day (4 - 10 hour shifts)

The purpose of this position is to provide outstanding client service. Our client service representatives (CSR) have many duties ranging from answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.

Our client service representative must enjoy working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

Requirements:

* At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities.
*Ability to submit to drug screening as we are a drug-free workplace
* Knowledge of general office practices and procedures, Client Service Representative(receptionist) duties, and telephone techniques.
* Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
* Experience maintaining patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
* Ability to complete assigned tasks in the time allotted without direct supervision.
* Demonstrate the ability to show empathy toward clients and treat animals with respect and compassion.
* Excellent interpersonal communication skills.
* A commitment to outstanding client service.
* Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
* Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.
* Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.

** Our benefits include health insurance, supplemental health insurance, 401k, discounted pet services, and wonderful paid time off benefits. Salary will be commensurate with experience.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • 10 hour shift
  • Day shift
  • Monday to Friday
Experience:
  • Client service: 2 years (Required)
  • Veterinary experience: 1 year (Required)
NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations. 
 

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