Customer Service Supervisor

15 hours ago

Nazareth, United States DSV AS Full time
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lower Nazareth, Easton-Nazareth Highway

Division: Solutions
Job Posting Title: Customer Service Supervisor - 87730
Time Type: Full Time

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops and maintains positive customer relationships
  • Communicates effectively with customers, vendors and team members
  • Provides overall responsibility for ensuring accurate data capture and system entry
  • Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
  • Continually looks for internal and customer process improvement processes
  • Develops and promotes a team environment
  • Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
  • Assists with implementation and testing of new account start ups
  • Provides support to teams located at customer sites
  • Supports presentations for new customer sales, implementations and customer visits
  • Presents data and findings in front of the Customer
  • Supports sales team on new sales opportunities and quantifying value
  • Reviews, updates and maintains standard operating procedures (SOP's)
  • Meets or exceeds all team KPI's for Customer Service
  • Budget management and responsibility
  • Conducts project work as required

OTHER DUTIES (Site Specific)
  • Work overtime as dictated by business whether mandatory or voluntary
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
  • Ensures direct reports deliver projects within scope and on time and meet customer expectations
  • Manages team vacations schedules and workload of team to assist in project prioritization
  • Development of direct reports
  • Responsible for employment decisions regarding staff and performance management

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
    • Must have a high school diploma or general education degree (GED).
  • Minimum of 2 years in transportation/supply chain management in a 3PL environment.
  • Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

SKILLS, KNOWLEDGE, AND ABILITIES

Computer Skills
  • Basic knowledge of WMS (Warehouse Management Systems)
  • Proficiency in MS Office applications

Language Skills
  • English (reading, writing, verbal)

Mathematical Skills
  • Analytical and a solid mathematics foundation is a must.

Other
  • Excellent communications skills and able to deal with clients tactfully and efficiently.
  • Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
  • Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.
  • General understanding of the Supply Chain Management and Logistics industry

PREFERRED QUALIFICATIONS
  • 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
  • Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment
  • Multi-language knowledge preferred

CORE COMPETENCIES

Leader of Others

☒ Accountability

☒ Business Acumen

☒ Communication / Building Partnership

☒ Developing Oneself

☒ Developing Others

☒ Drive for Results

☒ Embracing Change

☒ Problem Solving

☒ Empowerment

☒ Leadership Excellence

☒ Leading Change

☒ Problem Solving

Independent Contributor

☐ Accountability

☐ Communication / Building Partnership

☐ Customer Orientation

☐ Developing Oneself

☐ Drive for Results

☐ Embracing Change

☐ Problem Solving

☐ Professional Competencies

PHYSICAL DEMANDS

Occasionally
  • Handling/Fingering, Sitting

Frequently
  • Bending

Constantly
  • Walking and Standing

Ability to Lift/Carry and Push/Pull
  • 21-50 pounds
    • Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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Customer Service Supervisor

Lower Nazareth

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