RMA Troubleshooting Technician

2 weeks ago

Inglewood, United States Empower RF Systems Full time

Empower RF Systems designs and manufactures high-power solid-state RF and microwave amplifiers for a wide range of applications, including electronic warfare, radar, satellite uplinks, communications, and product testing. We are seeking a skilled and detail-oriented RMA (Return Merchandise Authorization) Troubleshooting Technician to join our team specializing in broadband high-power RF and microwave amplifier systems and modules.

The ideal candidate will possess a strong background in RF technology and demonstrate exceptional problem-solving abilities.

Primary Responsibilities

Diagnostic and Repair

* Perform comprehensive diagnostics on returned RF and microwave solid state power amplifier systems and specify repairs to be made
* Troubleshoot digital, analog and RF down to the component level for modules, air cooled and liquid cooled solid state amplifier systems
* Conduct thorough functional tests to ensure proper operation of repaired units
* Update firmware configurations and perform necessary calibrations on repaired equipment

Documentation and Reporting

* Maintain detailed records of all RMA activities, including fault analysis and repair procedures
* Provide clear, concise reports on common failure modes and trends to engineering and management
* Document and update repair procedures to improve efficiency and knowledge sharing
* Collaborate with engineering teams to implement product improvements based on RMA findings

Customer Support

* Communicate effectively with customers to gather additional information on reported issues
* Provide pre and post sales customer technical support
* Provide technical guidance to customers on proper equipment operation and maintenance

Qualifications

Education and Experience

* Associate's or bachelor's degree in Electronics Engineering, RF Engineering, or related field
* Minimum of 5 years of experience in troubleshooting and repairing RF and microwave systems
* Proven track record in high-power amplifier repair and maintenance is ideal

Technical Skills

* In-depth knowledge of RF and microwave principles, including combining, HF to X band
* Proficiency in using specialized test equipment - spectrum analyzers, network analyzers, power meters
* Experience with high-power solid state RF amplifier technologies
* Ability to read and interpret complex schematics, technical drawings, and engineering specifications

Additional Requirements

* Strong analytical and problem-solving skills with attention to detail
* Excellent verbal and written communication abilities
* Ability to work independently and as part of a team in a fast-paced environment
* Willingness to travel occasionally for on-site customer support (up to 10% travel may be required)
* Physical ability to lift and handle equipment weighing up to 50 pounds

Pay Range $28 - $36/hour, depending upon skill and experience.

Summary

Join the Empower RF team and play a crucial role in maintaining the highest standards of quality and customer satisfaction in the RF and microwave transmitter industry. Enjoy excellent benefits, including medical/dental/vision/ life insurance and 401k Plan with match. Apply now to contribute your expertise to our cutting-edge technology solutions.

Equal Opportunity Employer / Veterans / Disabled

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