Manager, Laboratory Services

Organization:

SAH-Sutter Amador Hospital

Position Overview:

Sutter Health, Northern California's largest health network with 23 acute care hospitals, more than 5,000 primary care physicians and specialists, home health, occupational health, psychiatric care and more provides comprehensive medical services in more than 100 Northern California communities. Our mission, vision and values lay the foundation for our day-to-day work in doctors' offices, home health and hospice programs, hospitals, laboratories, research facilities, administrative offices and medical education services. As a unified health care network, we partner to spread innovation, improve access to health care services and put our patients' needs first-all to achieve the highest levels of quality, access and affordability.

Sutter Amador Hospital's rich history of Amador County dates back as far as 1876. Today, the community based, not-for-profit Sutter Amador Hospital has 52 licensed beds and is the only hospital in Amador County serving a population of more than 40,000. Our hospital provides comprehensive services, including 24-hour emergency care, critical care, diagnostic imaging, a family birth center, surgery, orthopedics and laboratory services. We're proud to be a Baby0Friendly Hospital. Sutter Amador is fully accredited by The Joint Commission.

Manages and provides operational leadership for inpatient and/or outpatient laboratory services, which may include one or more team's providing service in support of patient care. Plans and organizes 24/7 operations, acquiring and deploying resources to ensure effective and efficient delivery of laboratory services consistent with applicable laws, standards and regulations. Develops and administers protocols, procedures and practices, ensuring compliance with department, affiliate, operating unit, system standards, and applicable requirements of external agencies. Responsible for recruitment, hiring and ongoing performance accountability of Lab employees. Oversees, and may directly supervise, the day-to-day operations of the Laboratory and is responsible for effective and efficient integration and coordination of the Laboratory team and affiliate operations to properly provide laboratory services. Ensures the effective prioritization of work and resolution of operational issues/problems. Provides local oversight of, and may complete, quality-related activities including training/competency assessment of personnel, installation/verification/maintenance of equipment, quality control of test systems, non-conforming event management, customer satisfaction, lab licensure/accreditation and continual process improvement. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.

Job Description:

EDUCATION:

* Bachelor's: Biology, Clinical Laboratory Science or Healthcare related field. or equivalent education/experience.

CERTIFICATION & LICENSURE:

* CLSL-Licensed Clinical Lab Scientist

TYPICAL EXPEREINCE:

* 8 years recent relevant experience

JOB ACCOUNTABILITIES:

OPERATIONS:

* Plans and organizes 24/7 laboratory operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations.


* Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, The Joint Commission (TJC) standards, and applicable laws and regulations.


* Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.


* Establishes and communicates priorities and operational objectives to ensure business results are achieved.


* Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery, and ensuring appropriate patient care.


* Reviews patient complaints and incidents, responding as appropriate and develops improvement plan with supervisor or lead.


* Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.


* Ensures appropriate records are maintained for documentation and audit purposes.


* Promotes efficient and effective communications between departments and/or business teams to improve and standardize workflows.


* Identifies and works to remove barriers that may hinder the delivery of care or the achievement of process/productivity improvement and efficiency.


* Provides guidance and direct intervention in resolving challenging or complex situations.


* Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.


* Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.


* Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.


* Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.


* As necessary, responds to emergencies and/or calls from staff after regular operating hours.



PEOPLE:

* Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.


* Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.


* Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.


* Evaluates staff performance. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.


* Provides opportunities for career development, role expansion, and cross-training.


* Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.


* Conducts staff meetings for informative and educational purposes.


* Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.


* Ensures staff maintains current and appropriate professional credentials.



Financial Management:

* Develops, recommends, and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.


* Monitors department productivity, ensuring operational challenges are addressed timely.


* Reviews financial reports and develops and implements corrective action plans to address unfavorable variances.


* Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.



STRATEGY/PLANNING:

* Leads departmental goal setting process and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.


* Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.


* Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.


* Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives.


* Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.


* Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.


* May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.


* During peak periods or emergencies, may perform tasks to support patient care.


* May assume responsibilities of one-up leader role during his/her absence.



SKILLS AND KNOWLEDGE:

* Solid understanding of operations and workflows and how department's process/workflow impacts other department operations.
* Demonstrates understanding of business and operational requirements.
* Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
* Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards and regulations.
* Working knowledge and thorough understanding of state/federal/local and/or accreditation standards and requirements as its relations to operations and organization, with the ability interpret and implement applicable standards and requirements.
* Demonstrates understanding of healthcare financial environment.
* Demonstrates ability to develop and manage a budget.
* Understands age specific needs in providing care to patient population served.
* Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
* Knowledge of emerging treads and how it impacts operations.
* Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
* Demonstrates ability to handle confidential and sensitive issues.
* Verbal and written communication, and interpersonal skills.
* Ability to handle difficult circumstances and make sound business decisions with little direction.
* Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
* Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
* Demonstrates a customer service focus in all decisions and actions.
* Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
* Working knowledge of wage and hour laws.
* Ability to use essential software and applications associated with the role's duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $66.58 to $106.53 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.