Dispatcher - Engineering (Full-Time)

2 weeks ago

Sea Island, United States Sea Island Full time

Basic Job Function:

Perform the administrative tasks that support the Sea Island Engineering missions. The assigned duties will include the creation, collation, retrieval and analysis of data related to the Engineering department. Dispatchers are required to process and prioritize incoming calls for Sea Island Guest, Members and Employees. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

* Minimum three (3) years experience
* Past experience in the industrial or engineering administration setting preferred
* Experience working for a four or five diamond/star property perferred
* High School Diploma or equivalent credentials perferred
* College or technical degee preferred
* Excellent Communication skills, both written and verbal
* Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
* Proficient with peripherals, copier, fax, telephone and calculator
* Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
* Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
* Ability to easily adapt to organizational and environmental changes
* Must be flexible to working days, early mornings, evenings, weekends, and holidays
* Report to work at the scheduled time, neatly groomed and in a clean uniform and following company Dress Code policy

Tasks/Responsibilities:

* Handle administrative functions for the entire Engineering department
* Maintains communications with Engineering staff via telephone and email
* Answer telephone and provide information as needed
* Record engineering work oders timely and accurately into the tracking/dispatch system
* Ensuring all work orders are dispatched, started, and completed in a timely manner
* Uses good judgment in making decisions, in emergency and routine situations
* Ensure proper filing of all documents and matching invoicing, review department coding with purchase requisitions
* Maintain monthly review and records relating to Sea Island Engineering
* Maintain Sea Island Engineering (checkbook/logs) in spreadsheets using Microsoft Excel
* Send and receive faxes, make copies and assist in preparing presentation as necessary
* Where requested, prepare administrative correspondence relating to the department and maintain records of same
* Implement and comply with all applicable policies regarding workplace safety, environmental responsibilities, and the handling of materials and equipment associated with the work
* Work with all resort departments to maintain maximum rapport and open communication channels
* Learn the names and personally recognize our regular Guests and Members
* Answer any questions guests may have about Sea Island or the area to the best of one's ability
* If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues)
* Maintain thorough knowledge of current GPRs and follow-up on issues as needed
* Follow up on Guest/member issues as needed
* Maintain cleanliness and organization in all work areas
* Uphold appropriate departmental standards of quality/timing
* Uphold and ensure compliance with all company and departmental policies and procedures
* Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
* Attends all scheduled employee meetings and brings suggestions for improvement
* Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

* Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
* If app

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