Server

1 month ago

Santa Ana, United States Polly Pies Full time
JOB PURPOSE:

Deliver the Polly’s Family Brand “Fresh, Friendly, Above & Beyond Expectations by adding Extraordinary Value, FIRST to our TEAM, and then to our Guests Daily,” and Commit to “Being the BEST.”
 
JOB ACCOUNTABILITIES:


  •  Takes verbal drink and meal orders according to guest preference.
  •  Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
  •  “Protects the Brand” by demonstrating menu expertise, identify menu items in Aloha Point of Sale System, and able to identify menu items and ingredients for the guest.
  •  Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
  •  Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  •  Consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above.
  •  Follow proper cash handling procedures, as defined by the Cash Handling Policy.
  •  Must D.W.I.T. (Do Whatever It Takes) to enhance the guest experience, Make The Connection and always maintain a high Blowtorch level.
  •  Maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
  •  Promote Polly’s culture, standards, and Core Values.
  •  Must always be Accountable and/or responsible for your duties.
  •  Restocks and clean service area
  •  Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
  •  Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.
  •  Able to work efficiently and respectfully with fellow Team Members and Managers.
  •  Able to work flexible schedule; days, nights, weekends and holidays.
SKILLS AND EXPERIENCE REQUIRED:


  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • Effective communication, good organization skills
  •  Accuracy and honesty of handling revenues and aspects of the revenue control system
  •  One (1) to two (2) years with Polly’s experience and/or training preferred
  •  Ability to act on and solve minor problems as they arise
  • Ability to multi-task and work under pressure
  • Valid Food Handlers Card (if required by county)

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