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NWS - Food Service Associate (Prep Cook)

3 months ago

Forest Grove, United States Pacific University Full time

SUMMARY

Performs a variety of duties relating to cafeteria-style service including greeting and serving the customers, cold food preparation, stocking counters and steam tables, and maintaining sanitation standards. Responsible customer service is a major function of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Stocks counters, display refrigerators, salad bar and condiment station, and steam tables neatly, accurately, and in a timely manner as per the menu

May prepare sandwiches to order, or pre-prep sandwiches or sandwich fillings

Checks to ensure that all display foods are merchandised attractively per standards

Displays foods under appropriate hot or cold as per standards

Compete cold food preparation assignments accurately and in a timely fashion

Handles cold foods items appropriately during preparation

Maintains accurate portion control and merchandising standards when preparing and serving cold food items

Keeps display equipment clean and free of debris during meal service as assigned

Cleans tables and chairs, as assigned, before, during, and after meal service. Arranges tables and chairs as per standard plan for the dining center.

Checks and stocks salt, pepper, napkins, flatware, trays as appropriate.

Consistently exhibits the ability to keep up with peak cafeteria hours and does so calmly, accurately and efficiently

Demonstrates a complete understanding of daily menu items and explains same to customers accurately

Other duties may be assigned.

FOOD SAFETY/SANITATION

Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures - follows HACCP standards

Maintains sanitation and orderliness of all equipment, supplies and utensils within work area

Handles foods items appropriately during preparation

Ensures proper food preparation by utilizing approved recipes and in following prescribed production standards

Keeps display equipment clean and free of debris during meal service as assigned

Cleans equipment, as assigned and in a timely fashion

Cleans workstation thoroughly before leaving the area for other assignments

CUSTOMER SERVICE

Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions

Interacts with customers in a manner to ensure customer satisfaction

Greets customers courteously

Serves customers quickly, Does not allow back-ups or snags in serving lines

Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor

Demonstrates a complete understanding of daily menu items and explains same to customers accurately

Relays relevant comments from customers directly to supervisors

Interact with customers and resolves customer complaints in a friendly and service oriented manner

Consistently exhibits the ability to keep up with peak cafeteria hours and does so calmly, accurately and efficiently

Checks to ensure that all display foods are merchandised attractively per standards

Serve food neatly and attractively per standard

PHYSICAL SAFETY

Ensures corporate and OSHA safety standards are followed

Follows principles of sanitation and safety in handling food and equipment

Cleans up spills in the servey, dining area, his/her own work area immediately.

CORPORATE STANDARDS

Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards

Informs chef, supervisor, in a timely manner when supplies are low

Follows and observes all company policies and procedures

Follows company standards for attendance and punctuality

Maintains professional appearance at all times, clean and well groomed in accordance with company standards

Develops a positive working relationship with fellow workers and customers and avoids conflict

Attends C.H.A.T. and all other training sessions

Assist other functions as needed

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

MATHEMATICAL SKILLS

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume measurement, and ability to make change.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, recipes, production sheets, temperature logs, safety rules, MSDS Sheets. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, talk or hear, and taste or smell. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually very loud.

All employees are responsible for maintaining a hazard free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substance or when assisting in first aid.

Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen related equipment. See your supervisor for specific training procedures.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.

By submitting an application I acknowledge that I have read and understand the above job description and can perform the essential functions of the job with or without reasonable accommodation. In the event I need future reasonable accommodation(s) it is my responsibility to submit that request in writing to management for review.