Specialist

2 weeks ago

Davidson, United States HCL Technologies Ltd. Full time

Job Description (Posting).

PRF is raised for mapping 51677434/Robert Fulks under ICO (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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