Radiology Physician Connect Coordinator
4 weeks ago
Reports to Senior Manager of Physician Services
Employment Type: Full Time
Radiology Imaging Associates (RIA) is comprised of over 100 radiologists. All with exceptional skill and expertise, most are fellowship-trained in their field of specialty for additional certification. We are dedicated to accurate and efficient patient diagnoses no matter their condition. Our interventional radiologists perform some of the most leading-edge treatments available today. We partner with primary care physicians and hospitals across Colorado, Kansas, Nebraska, and Hawaii to provide a resource for both patients and physicians.
Summary of position:
In this phone-based position, you will assist in communication on behalf of our radiologists while triaging incoming calls from providers and other staff. You will operate multiple computer programs including imaging and dictation systems. You will provide support to radiologists, doctors, techs, hospitals staff, etc. You will assist in communicating results, correcting study information, downtime procedures, IT issues, etc. While this position does not provide direct patient care, you will have a significant impact on the quality and timeliness of care provided by our hospital and outpatient partners. You will thrive in this role if you know how to talk with a smile on your face, are able to multitask in fast-paced environment, and want to join a dynamic, physician-focused department.
Performance Objectives:
- Within 30 days comfortable working independently on all computer and phone systems
- Within 60 days comfortable making outbound calls to referring offices, hospitals, and internal team members
- Within 90 days comfortable answering inbound calls from referring offices, hospitals, and internal physicians and technologists
- Manage the critical result queue through our imaging software
- Offer excellent customer service by troubleshooting any issues the radiologists encounter and ensure there are no issues
Requirements:
- High school diploma or GED
- Experience in a healthcare setting or medical office
- Radiology experience preferred
Compensation is estimated to be between $20.50 and $27.75 per hour depending on qualifications.
In accordance with Colorado law, the range provided is Radiology Imaging Associates reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position is accepting applicants on an ongoing basis, and will remain open until filled.
Radiology Imaging Associates offers a comprehensive benefits package including medical, dental, vision, term life insurance, AD&D, EAP, Short Term Disability, Long Term Disability, PTO and holiday pay for eligible employees. There are also options for voluntary income protection benefits i.e. supplemental life insurance, accident, and critical illness, profit sharing 401(k) retirement plan, tuition reimbursement and discounted imaging services. Part-Time employees may have access to some of these benefits, which may be on a pro-rated basis. Full-Time employees will become eligible for benefits on the first of the month following 30 days of employment.
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