Health Advisor Associate

3 weeks ago

Birmingham, United States Quest Diagnostics Incorporated Full time

Category Customer Service Location Birmingham, Alabama Job function Operations Job family Health Advisor

Shift Day Employee type Regular Full-Time Work mode On-site

Health Advisor Associate - Biligual Spanish - Birmingham, AL

This position works with other Health Advisors to solve problems and help identify effective solutions to healthcare barriers for patients.

* Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.
* Works telephonically/electronically with members to manage their chronic condition
* Interface with member profile and data within Salesforce
* Develop rapport and relationships with individuals to increase self-efficacy
* Identify and solve barriers to individual's health management
* Provide an above and beyond experience assisting members in locating various services, physicians, or resources
* Monitor data reported directly by members to create a personalized improvement
* Use KPIs to assess work performance
* Utilize strengths and interests to work on various projects within the company
* Being a champion for quality and continuous improvement

QUALIFICATIONS

Required Work Experience:

N/A

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

* Excellent problem-solving capabilities
* Excellent teamwork skills
* Proficiency in some of the following (not all are expected):
* Customer service
* One-on-one education/coaching
* Working knowledge of healthcare systems
* Prior experience with chronic condition management preferred
* Experience with patient communication in healthcare setting
* Hunger to learn and improve through professional development, continuing education opportunities, and national health coach training
* Ownership mentality
* Immigration or work visa sponsorship will not be provided

EDUCATION

Bachelor's Degree(Required)

Master's Degree

LICENSECERTIFICATIONS

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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