Host/Hostess

3 weeks ago

Austin, United States Proper Hospitality Full time

Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper.

Located on the 5th floor of the Austin Proper Hotel, La Piscina is a convivial poolside restaurant and bar serving Texas-inspired Mexican cuisine. The vibrant, open space overlooks the downtown Austin bustle as groups convene over family-style platters, ceviche, and table-top sizzling fajitas, with fresh seafood grilled over a wood fire and house-made tortillas from an open comal. The bar provides an accompanying selection of frozen margaritas, native Mexican spirits, small-batch tequila & mezcal, as well as an assortment of outdoor-friendly snacks.

Job Overview

As a Seasonal Pool Host you play a crucial role in creating a memorable and exceptional dining experience for our guests. From April 1 - November 1, your warm and gracious hospitality, attention to detail, and professionalism set the tone for their visit. You are the first and last point of contact, ensuring that each guest feels welcomed and valued.

Responsibilities & Duties

* Warmly welcome guests upon their arrival with a courteous and professional demeanor.
* Escort guests to their reserved tables and present menus.
* Assist in seating arrangements, considering guest preferences and table availability.
* Manage reservations efficiently, ensuring accurate record-keeping and timely confirmations.
* Maintain a waitlist and communicate table availability to the restaurant managers and servers.
* Build rapport with guests, address their needs, and provide information about the menu, daily specials, and wine selections.
* Handle guest inquiries, special requests, and dietary restrictions with professionalism and empathy.
* Coordinate with restaurant staff to ensure smooth table turnover and timely service.
* Monitor table assignments and dining room flow to optimize guest experience.
* Ensure that the front-of-house area, including the entrance, lobby, and dining room, is impeccably clean and well-maintained.
* Assist with table settings, including arranging silverware, glassware, and linens.
* Thank guests for dining with us as they leave and inquire about their experience.
* Handle payment processing and provide receipts as needed.
* Recognize and acknowledge repeat guests, special occasions, and celebrations, making their experience extra memorable.
* Proficiently use reservation management software to access guest information and manage bookings.
* Collaborate closely with servers, bartenders, and other restaurant staff to ensure seamless service. - Attend pre-shift meetings to review reservations and special requests.

Required Skills & Abilities

* Exceptional interpersonal and communication skills.
* Professional appearance and demeanor.
* Ability to remain calm and composed in high-pressure situations.
* Familiarity with reservation management software and POS systems.
* A passion for providing outstanding guest service.
* Interact with guests to obtain feedback on product quality and service levels.
* Analyze information and evaluate results to choose the best solution and solve problems.
* Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.
* Multi-task and work in a fast-paced environment.
* Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
* Support all co-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other colleagues and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
* Uses basic computer hardware and software.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
* Stand, sit, or walk for an extended period or for an entire work shift.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Ability to work non-traditional hours including evenings, weekends, and holidays.
* Ability to work outdoors in different types of weather

Qualifications

* High school diploma or GED equivalency
* Minimum one (1) year related hospitality and service experience
* Active TABC and Food Handler's certification
* Must be at least 18 years' old
* Must be authorized to work in the United States

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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