Centralized Scheduler
4 weeks ago
Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
Details
* Centralized Scheduler
* Centralized Scheduling
* Full Time Status
* Day Shift
* Pay: Starting at: $16.15 / hour
Summary
* This position will schedule outpatient clinic visits, surgeries, and the coordination of tests/procedures for Surgical Services. Schedules patient visits through the completion of electronic request order. Properly ensures patient safety by coordinating patient tests according to best practice. Assists clinical staff in the proper selection of tests/procedures to achieve desired results. Clinical experience preferred (i.e. LPN, physician's office personnel). This position has no direct physical contact with patients. Provides excellent customer service to both internal and external customers.
* This position works under the supervision of the Team Leader or Manager and is employed by Mosaic Health System.
Duties
* Receive calls from providers, patients, clinics or other hospitals to schedule procedure tests and take bed reservations. Process calls with exceptional customer service skills (oral, written, and visual communications).
* Schedule and arrange procedures and tests for all patients types; arranging various resources such as providers, rooms, equipment, etc. and provides prep, pre-procedure and post-procedure instructions averaging less than 2.5 minute talk time.
* Coordinates for proper clinical sequencing of multiple tests, the facility and the service areas.
* Creates reservations for scheduled inpatient, ambulatory surgery and other medical procedures assuring PAT compliance by scheduling pre-admission testing.
* Create a new account number with required information such as diagnosis, indications, minimal history, admitting/ordering/and primary care physician, prompt for and record referral numbers and pre-certification numbers for various health insurance coverage. Question and document patient's condition according to various clinical screening questions (i.e. MRI).
Qualifications
* High school diploma or GED equivalent. Completion of Medical Terminology required within 60 days of hire. Completion of FDCPA within 18 months of hire.
* LPN preferred (if applicable).
* One year experience in Admissions or ancillary service department. Typing skills minimum of 35 wpm. Clinical experience preferred.
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