Customer Service Representative-OHS

2 weeks ago

Austin, United States Austin Health And Safety Council Full time
Job Type

Full-time

Description

Austin Safety Council (ASC) is the city's dedicated safety training and health facility. We offer dual-language, computer-based, and in-person safety and development courses tailored to Austin's growing workforce and industry leaders. Our course library offers certifications for OSHA compliance, professional development, CPR and first AID, HAZCOM, and more. We serve the construction, healthcare, biotech, manufacturing, and general industries. Austin Safety Council cares about the future of this city and the people building that future.

JOB SUMMARY

The Customer Service Representative-Occupational Health Services is primarily responsible for attending to customer and patient needs. This includes but is not limited too; scheduling appointments; maintaining records and accounts, answering phones, handling customer questions and requests in a timely and efficient manner.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
  • Answer all customer incoming calls
  • Direct all incoming calls to the proper department and staff member.
  • Resolve customer issues
  • Cross-sell Occupational Health Services and Safety council services
  • Answer questions from other employees and departments
  • Support other departments when requested.
  • Enter new accounts and protocols into system.
  • Handle customer questions and requests for new accounts/updates to protocols/client profiles
  • Assist with special assignments.
  • Optimizes patients' satisfaction, provider times, and treatment room utilization by scheduling and coordination appointments in person or by telephone.
  • Keeps the patient visit time on schedule by notifying the Technicians after the patient has been entered into system and is ready for services.
  • Notify the Technicians of service delays.
  • Handle all customer technical problems and complaints
  • Escalate problems, if necessary, to the OHS Lead.
  • Available to assist with tours that may walk in to the Clinic.
  • Protect patients' rights by maintaining confidentiality of personal and financial
  • information
  • Maintain operations of the Clinic by following policies and procedures; reporting needed changes.
  • Notify the OHS Lead immediately when the Clinic has received multiple visitors at one time.
  • Notify the OHS Lead when additional assistance is needed to maintain a reasonable patient wait time.
  • Learn and maintain the skills of the OmniCouncil and any other system used.
  • Contribute to team effort by accomplishing related results as needed.

Requirements

SKILLS AND QUALIFICATIONS
  • High school diploma or general education degree (GED)
  • Customer service skills are necessary. Strong communication skills - written and oral.
  • Must enjoy working with the public and have a strong initiative to work independently and as a team member.
  • Must be able to work in a fast-paced environment and learn detailed procedures.
  • Proven ability to work under pressure and make effective decisions.
  • Cross-train and assist other departments as necessary and directed by the Supervisor.
  • Maintain professional appearance
  • Fluent in Spanish a plus

ABILITIES REQUIRED
  • Ability to work in a time-sensitive environment with non-flexible deadlines
  • Ability to learn custom software applications through training provided by ASC
  • Ability to work under pressure and in constantly changing environments
  • Ability to practice discretion and maintain confidentiality
  • Ability to communicate and interact with all levels of organizations (internal and external)
  • Ability to meet highest attendance requirements
  • Ability to handle multiple tasks concurrently
  • Ability to work a minimum of 40 hours per week
  • Ability to speak, read and write English
  • Cross-train and assist other departments as necessary
  • Willingness to work at different locations if the company need arises
  • Flexibility to work beyond scheduled shift time when necessary to take care of patient needs

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Austin Safety Council is an equal opportunity employer.

  • Customer Service Representative-OHS

    3 weeks ago

    Austin, United States Austin Health And Safety Council Full time

    Job Type Full-timeDescriptionAustin Safety Council (ASC) is the city's dedicated safety training and health facility. We offer dual-language, computer-based, and in-person safety and development courses tailored to Austin's growing workforce and industry leaders. Our course library offers certifications for OSHA compliance, professional development, CPR and...

  • OHS Customer Support Specialist

    2 weeks ago

    Austin, Texas, United States Austin Health And Safety Council Full time

    We are seeking an experienced and detail-oriented OHS Customer Support Specialist to join our team at Austin Health And Safety Council. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients and patients, while ensuring that all interactions are professional, courteous, and...

  • Customer Service Representative

    6 months ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Austin Firm Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    3 months ago

    Austin, United States Bug Master Exterminating Services Full time

    As a customer service representative you'll interact with clients and our great internal team to help customers with their pest control needs. You'll answer customer questions, manage schedules, and handle administrative tasks related to day to day b Customer Service Representative, Customer Service, Representative, Business Operations, Retail

  • Customer Service Representative

    15 hours ago

    Austin, Texas, United States Gourdough's Public House Full time

    **Job Description:** Customer Service RepresentativeGourdough's Public House is looking for a friendly and outgoing Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive store...

  • Customer Service Representative

    11 hours ago

    Austin, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe're a world-leading pizza delivery company with a passion for providing exceptional customer service. At Domino's, we believe that our team members are the key to our success. As a Customer Service Representative, you'll play a vital role in delivering a great experience for our customers.Job Summary:As a Customer Service...

  • Customer Service Representative

    7 hours ago

    Austin, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly motivated and friendly Customer Service Representative to join our team at Domino's. As a key member of our staff, you will be responsible for delivering exceptional customer experiences, ensuring accurate orders, and maintaining the overall cleanliness and organization of our store.

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States CAPPS, Inc. Full time

    **About Us:**The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry, pipeline transport, and pipeline safety.We are looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing external customer...

  • Customer Service Representative

    2 weeks ago

    Austin, Minnesota, United States Domino's Pizza LLC Full time

    Are you a people person with excellent communication skills? We're looking for a Customer Service Representative to join our team at Domino's Pizza LLC.Job OverviewWe are seeking a highly motivated individual to provide exceptional customer service and support to our customers. As a Customer Service Representative, you will be responsible for handling...

  • Customer Service Representative

    15 hours ago

    Austin, Texas, United States HEB Grocery Stores Full time

    Hiring Immediately! We are seeking a highly motivated and experienced Customer Service Representative to join our team at HEB Grocery Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer questions, and assisting customers with their selections.**Job Requirements:**The successful...

  • Customer Service Representative

    9 hours ago

    Austin, Texas, United States Krispy Kreme - North Austin 183 and SpicewoodMcNeil Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $12-$15 per hour (based on location)About Krispy Kreme - North Austin 183 and Spicewood/McNeilWe are a leading doughnut and coffee company that is committed to providing our customers with high-quality products and exceptional customer service. Our team members are the face of our brand, and we are...

  • Customer Service Representative

    17 hours ago

    Austin, Texas, United States Total Wine & More Full time

    **Job Overview**We are looking for a skilled Customer Service Representative to join our team at Total Wine & More. As a Customer Service Representative, you will be responsible for providing an exceptional shopping experience for our customers.Your key responsibilities will include:Providing excellent customer service by answering questions, resolving...

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States Thirteenth Floor Entertainment Group Full time

    Are you looking for a career in customer service? Thirteenth Floor Entertainment Group has an exciting opportunity for a Customer Service Representative in Austin, TX. This role offers an estimated salary of $12.50 per hour and involves working in our retail, guest service and ticket booths. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    11 hours ago

    Austin, Texas, United States DDS DISCOUNTS Full time

    We are looking for a friendly and approachable Customer Service Representative to join our team at DDS DISCOUNTS. In this role, you will be responsible for providing excellent customer service and support, and for ensuring that our customers have a positive shopping experience. You will also be expected to maintain a high level of awareness on the sales...

  • Customer Service Representative

    3 days ago

    Austin, Texas, United States GISELLE BRIDALS Full time

    Job Title**Customer Service Representative - Bridal Wholesale**At GISELLE BRIDALS, we're seeking a highly skilled and reliable individual to fill the role of Customer Service Representative for our wholesale business. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely order...

  • Customer Service Representative

    7 hours ago

    Austin, Texas, United States David Simmons - State Farm Agent Full time

    Job TitleCustomer Relations RepresentativeAbout the RoleThis position involves developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services. As a Customer Relations Representative, you will establish customer relationships and follow up with customers as needed.You will provide prompt, accurate, and...

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States ViaPlus by VINCI Highways Full time

    Job OverviewViaPlus by VINCI Highways is a leading provider of intelligent transportation solutions, and we're seeking a skilled Bilingual Customer Service Representative to join our team.Job DescriptionWe're looking for an experienced professional to provide exceptional customer service to our clients. As a Bilingual Customer Service Representative, you...

  • Customer Service Representative

    4 hours ago

    Austin, Texas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Job:As a customer service representative at Domino's, you will have the opportunity to work in a fast-paced environment where no two days are ever the same. You will be responsible for providing excellent customer service by greeting customers and ensuring they have a positive experience. This includes...

  • Customer Service Representative

    3 weeks ago

    Austin, United States StaffMyAgency LLC Full time

    JT Reisdorph - State Farm Agency, located in Austin, TX 78735, is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of...