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Customer Service Advisor Intern

1 month ago


Juno Beach, United States NextEra Energy, Inc Full time

Requisition ID: 83274

Florida Power & Light Company is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today

Position Specific Description

This position manages small to medium-business customers. You are responsible for account management and handling most customer inquiries in this role.

Job Duties & Responsibilities:

* Provides responsive multi-channel communication options for customers


* Conducts proactive outreach to lower-tier customers following the organizational structure


* Utilizes basic knowledge of the utility market trends and assists customers with issues and questions


* Provides information on demand-side manegmanagementrams


* Participates with corporate functional areas and has some involvement with community organizations


* Performs other job-related duties as assigned



Preferred Majors:

* Business Administration/Management
* Marketing
* Communications
* Environmental Science/Studies
* Public Relations
* Energy Management
* Economics
* Customer Service Management

Job Overview