PT Customer Service Leader

1 month ago

Rocky Mount, United States Food Lion Full time
Address: USA-NC-Rocky Mount-1441 Hunterhill Road
Store Code: Store 00237 Front End (7207832)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 374697_external_USA-NC-Rocky-Mount

  • PT Customer Service Leader

    1 month ago

    Rocky Mount, United States Food Lion Full time

    Customer Service Leader - Office AssistantSuccess Factors Job Code: 1300434Department: Front EndReports To: Customer Service ManagerPrimary Purpose:To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates....

  • PT Customer Service Leader

    4 weeks ago

    Rocky Mount, United States Food Lion Full time

    Customer Service Leader - Office AssistantSuccess Factors Job Code: 1300434Department: Front EndReports To: Customer Service ManagerPrimary Purpose:To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates....

  • PT Customer Service Leader

    1 month ago

    Mount Holly, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • PT Customer Service Leader

    1 month ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-113 North Fairview Rd Store Code: Store 00619 Front End (7213160) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide...

  • PT Customer Service Leader

    1 month ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-430 Goldrock Rd Store Code: Store 00857 Front End (7215975) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    4 weeks ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-430 Goldrock Rd Store Code: Store 00857 Front End (7215975) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    2 weeks ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-113 North Fairview Rd Store Code: Store 00619 Front End (7213160) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide...

  • PT Customer Service Leader

    2 months ago

    ROCKY POINT, United States Food Lion Grocery Full time

    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining st Leader, Office, Customer Service, Assistant, Customer, Accounting, Retail, Grocery

  • Physical Therapist

    2 weeks ago

    Rocky Mount, United States Careerstaff Unlimited Full time

    Physical Therapist - PT Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their quality of life....

  • Physical Therapist

    4 weeks ago

    Rocky Mount, United States CareerStaff Unlimited Full time

    Physical Therapist - PT  Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their quality of...

  • Physical Therapist

    4 weeks ago

    Rocky Mount, United States CareerStaff Unlimited - Rocky Mount, VA Full time

    Job DescriptionPhysical Therapist - PT Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their...

  • Physical Therapist

    4 weeks ago

    Rocky Mount, United States CareerStaff Unlimited - Rocky Mount, VA Full time

    Job DescriptionPhysical Therapist - PT Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their...

  • Physical Therapist

    4 weeks ago

    Rocky Mount, United States CareerStaff Unlimited Full time

    Physical Therapist - PT  Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their quality of...

  • Physical Therapist

    1 month ago

    Rocky Mount, United States CareerStaff Unlimited Full time

    Physical Therapist - PT  Invest in your future by discovering a facility in Rocky Mount, VA with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapist are valued members of the care team that are focused on helping patients with medically complex conditions regain their quality of...

  • PT Customer Lead

    1 month ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-430 Goldrock Rd Store Code: Store 00857 Front End (7215975) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Lead

    1 month ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-VA-Rocky Mount-850 Tanyard Road Store Code: Store 00386 Front End (7209443) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Lead

    4 weeks ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-NC-Rocky Mount-430 Goldrock Rd Store Code: Store 00857 Front End (7215975) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Lead

    4 weeks ago

    Rocky Mount, United States Food Lion Full time

    Address: USA-VA-Rocky Mount-850 Tanyard Road Store Code: Store 00386 Front End (7209443) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • Shift Leader

    4 weeks ago

    Rocky Mount, United States Papa John's Full time

    Shift Leader We are currently looking for somebody with pizza experience to join our management team we will train you and give you the opportunity to grow with our company we have great benefits for full time employees so apply today!!!!! The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality...

  • Shift Leader

    2 months ago

    Rocky Mount, United States Papa John's - PJ Operations Full time

    Job DescriptionJob DescriptionShift LeaderWe are currently looking for somebody with pizza experience to join our management team we will train you and give you the opportunity to grow with our company we have great benefits for full time employees so apply today!!!!!The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s...