Server
2 weeks ago
Full-time, Part-time
Description
Juan's servers work in concert with each other and
other staff and management to create and sustain
the Juan's guest experience. Through hospitable
service and actions, a Juan's server is responsible
for catering to our guests and making them feel
welcome, comfortable, and valued.
By being knowledgeable of our menu and its unique
offerings a Juan's server can direct guests to our
quality food and drink items satisfying not only their
appetites but also their desires for a positive and
memorable dining experience.
Duties
- Prepares the tables with all necessary
components for great service: ensures the
tables are clean and set with napkins and
utensils, making sure the condiments and
caddies are filled, and clean menus are
available and accessible.
- Ensures that guest's orders are properly and
kindly taken, based on server recommendations
and/or guest's preferences, carefully entered
into the POS system, retrieved from the kitchen,
delivered timely to the table, and delivered as
described on the menu and/or as ordered
- Suggests dishes, assists in drink selection,
informs customers about food preparation
details, and communicates specific customer
needs to the cooks
- Maintains great service experience by
continuing to fulfill customer needs, offering
appetizers, sides and desserts, removing empty
plates and finished dishes, replacing utensils,
and replenishing drinks
- Maintains accurate orders in the POS
throughout service.
- Delivers accurate checks to tables, accepts
payments, and returns change or charge slip to
be signed by guest.
- Maintains professional working relationships
with all Staff Members
- Stays updated on current menu choices,
specialties, and menu deviations, knows if the
kitchen staff is running out of any items etc.
- Asks for assistance and direction as needed
- Reports inappropriate guest and Staff Member
behavior and work hazards to Supervisor for
proper resolution
- Performs side work that may include: rolling
silverware, making tea and coffee, washing bar
glassware, cutting garnish fruit, filling hot
sauces, cleaning restrooms, sweeping and
mopping the dining room(s).
Requirements
Juan's Servers should be friendly, attentive, and
enthusiastic while accommodating guest's requests
and delivering Juan's quality food and drink along
with their menu and restaurant knowledge.
Required
- Must be at least 18 years of age
- Must be able to acquire a Responsible Vendor
Permit and/or file an existing one with your store
manager within 45 days of hire date
Appearance:
- Must follow Health Board, Corporate, and store
level guidelines for appearance, which may
include personal grooming and uniform
adherence.
Language:
- Must speak fluently and be able to write in
English
Experience:
- Excellent customer sales & service,
communication, and interpersonal skills.
Previous restaurant experience preferred
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