Dental Receptionist

2 weeks ago

New Orleans, United States CRESCENTCARE Full time
Job Details

Job Location
Saint Roch - New Orleans, LA

Description

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our Mission

Strengthening our entire community through whole-person healthcare and education.

Position Summary

Promote practice growth through effectively scheduling patient treatment in accordance with doctor's availability, assisting patients with financial options, and following up on overdue patient appointments.

Key Duties and Responsibilities
  • Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
  • Memorize and deliver scripts in person and over the phone as appropriate
  • Manage incoming telephone calls, record and retrieve messages
  • Retrieve messages and e-mails regarding treatment and new appointment
  • Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment, performing as a additional greeter
  • Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, and oral sedation forms etc.)
  • Ensure that office has X-rays from previous dentist when appropriate
  • Schedule appointments in consideration of production and capacity
  • Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
  • Accept and record payments made at the time of service, via mail and telephone
  • Present financing options and make necessary arrangements
  • Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
  • Prepare and submit End of Day Reports
  • Make courtesy calls for treatment follow-up (post-op calls, when necessary)
  • Complete training in all areas shown on training schedule
  • Cross-train to assume Hygiene Coordinator, Greeter/Receptionist responsibilities, when necessary
  • Schedule patient appointments
  • Confirm upcoming appointments and recalls according to office protocol
  • Review and be prepared for daily appointments scheduled
  • Arrange patient charts for next day appointments
  • Fill in cancellations and no-shows
  • Organize referrals to other medical specialists
  • Enter all relevant patient information into data system
  • Dispatch lab work appropriately
  • Collect and receipt payments from patients at time of treatment
  • Inform patients of financial treatment plan options
  • Arrange payment schedule with patients
  • Prepare and mail billing statements
  • Prepare claim forms for dental insurance
  • Arrange supporting documents for insurance claims
  • Sort and distribute incoming and outgoing post
  • Monitor and maintain inventory of dental office supplies
  • Update patient education materials
  • Maintain a professional reception area
  • Safeguard patient privacy and confidentiality
  • All other duties as assigned

Qualifications
  • High School Diploma or Equivalent
  • Work experience as a dental front desk person and billing/coding preferred
  • Experience with software - Dentrix Enterprise preferred
Total Compensation Package

We believe the investment we make in our employees is among the most important. Our compensation package includes:
  • Comprehensive medical and prescription drug coverage options
  • Health Savings Account (HSA)
  • Employer-paid Dental
  • Employer-paid life insurance & AD&D
  • Employer-paid Wellness Program
  • Employer-paid Employee Assistance Program
  • Employer-sponsored vision insurance
  • Employer-sponsored short-term disability insurance
  • Vacation time (accrue 10 days in first 12 months)
  • Sick time (accrue 8 days in first 12 months)
  • Eleven (11) paid holidays
  • 401(k) retirement plan with employer match beginning in employee's second year

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