Fulfillment Supervisor

These declarations are not intended to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

Job Summary:

Reports to the Fulfillment Manager and is a support to them. The Fulfillment Supervisor is responsible for managing all the activities related to the fulfillment process. These duties include: product fabrication and order preparation, collation, packaging and shipping. Supervisors are responsible for workflow management and informing the Manager of staffing concerns. The Supervisor will cross-train on multiple jobs, and will assume some Manager duties when the Manager is away.

Duties and Responsibilities:

* Works on computers such as by managing emails and entering inventory into the system
* Manages and improve the workflow processes and procedures
* Provides recommendations for developing future automated order pickers
* Ensures workflow is accurate, efficient, and completed on-time
* Prioritizes, facilitates & expedites all production activities to meet due dates
* Analyzes orders and budget work-hours of employees
* Budgets the efficient use of materials and overhead
* Analyzes financial performance and recommends financial improvement plans
* Delivers disciplinary actions to employees as appropriate
* Ensures timecards are accurate, complete, and collected on-time
* Ensures report data is accurate, complete, and collected on-time
* Has ability to analyze data and provide reporting for:
* Equipment Utilization
* Production Cost
* Production Methods
* Delinquency Data
* Schedule Management Data


* Minimize freight expenses by being privy to shipping systems and delivery options
* Leads by example by working hard and having positive interactions with other departments
* Communicates and upholds department policies and procedures to the Department
* Conduct candidate interviews, maintain a productive staff and report staffing needs to the Manager
* Establish and schedule all training activities for the department
* Conduct performance evaluations for employees
* All other duties as requested, including supporting other departments

Education and Experience:

* 5+ years of practical management experience
* 3+ years of supervisory experience
* Knowledgeable in all aspects of Fulfillment systems, techniques, and principles, preferred
* Familiar with shipping via UPS and FedEx Previous experience in Department budgeting and management is preferred
* Proficient in working on Computers and MS

Qualifications, Skills, Abilities and Competencies:

* Highly organized and detail-oriented
* Motivated by excellence and is results driven
* Has great leadership skills
* Give and take instruction and work with minimal supervision
* Must possess proficient skills in managing:
* Priorities
* Time
* People


* Self-motivating and self-managing
* Excellent English verbal and written communication skills
* Manage large workloads, and maintain high quality and accuracy of work
* Meet deadlines and mitigate disruptions to work flow
* Proficient in math such as arithmetic, fractions and percentages
* Thrives in a dynamic work environment with rapidly changing priorities
* Ability to pass a basic skills test
* Able to lift a minimum of 50 lbs
* Work scheduled mandatory weekends and overtime
* Is safety conscious
* Build effective relationships and build an effective team
* Has great problem-solving skills related to production, employees and clients
* Project management skills and ability to manage multiple simultaneous projects
* Work well with a team and contribute positively to GSP culture

Physical demands:

* PC/Keyboard: Working on computers, using keyboards and viewing screens
* Standing: Standing for entire assigned shift
* Lifting: Raising or lowering an object from one level to another (Includes upward pulling) of up to 50 lbs
* Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
* Reaching: Extending hand(s) and arm(s) in any direction
* Feeling: Ability to identify texture of material such as if lamination has been applied and being able to distinguish different gauges of material thickness
* Talking: Verbal communication including giving instruction and exchanging information with necessary detail and delivery Hearing: Communication including listening to people convey instructions or conversation, and distinguishing noises from machines and within the plant