Front Desk Supervisor

4 weeks ago


Austin, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location Description

101 Lakeway Dr, Austin, Texas 78734

Relax and enjoy the tranquility of Lakeside Reflections at the Lakeway Resort and Spa. Perched above the shimmering waters of Lake Travis, our Texas Hill Country resort provides a variety of sports and recreational amenities for the entire family. We also feature a full-service spa, three large swimming pools, a whirlpool, a swim-up bar and a slide area that's terrific for kids. Enjoy cocktails with a view at our rustic lower lobby bar and savor creative Southern cuisine at our restaurant with outside seating featuring panoramic lake views.

Requirements

What we are looking for

  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

  • Front Desk Supervisor

    3 weeks ago


    Austin, United States DoubleTree by Hilton Hotel Austin- University Area Full time

    **Job description** We are hiring for a full-time Front Desk Supervisor. Must have Hilton OnQ experience. Are you passionate about hospitality and creating an unforgettable experience for the guest and leading the team? This job is for you. A few perks are below: - Free hotel parking, you do not have to get wet or hot\cold walking to work. - Hilton...

  • Front Desk Supervisor

    2 months ago


    Austin, United States Bunkhouse Group Full time

    Hotel Saint Cecilia is looking for a Front Desk Supervisor who will be responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservation Front Desk, Supervisor, Hotel

  • Front Desk Supervisor

    2 weeks ago


    Austin, Texas, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Supervisor

    4 weeks ago


    Austin, United States Marriott Austin South Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. **Responsibilities**: **QUALIFICATIONS**: - At least 2 to...

  • Front Desk Supervisor

    3 weeks ago


    Austin, United States Sage Hospitality Full time

    Why us?: Sage Hospitality Group is set to hire a **Front Office Supervisor** at Hotel Van Zandt in Austin, Texas! Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of...

  • Front Desk Supervisor

    3 weeks ago


    Austin, United States Sage Hospitality Full time

    **Why us?** Sage Hospitality Group is set to hire a **Front Office Supervisor** at Hotel Van Zandt in Austin, Texas! Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one...

  • Front Desk Supervisor

    2 weeks ago


    Austin, United States Holiday Inn Austin Airport Full time

    **POSITION JOB DESCRIPTION** **TITLE**:Guest Service Supervisor **DEPARTMENT**:Front Office **REPORTS TO**: Operations Manager **SUMMARY** Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing...

  • Front Desk Supervisor

    2 weeks ago


    Austin, United States Tandem Hospitality Group, LLC Full time

    **FRONT DESK SUPERVISOR** **JOB RESPONSIBILITIES**: - Work alongside Guest Service Agents to ensure the accurate completion of shift checklists - Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness - Identify strengths and weaknesses, recognize “teachable moments” - Give...

  • Front Desk Supervisor

    2 weeks ago


    Austin, United States Sage Hospitality Full time

    Why us?: iCIMS - Posting - WHY US Sage Hospitality Group is set to hire a Front Office Supervisor at Hotel Van Zandt in Austin, Texas! Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool...

  • Front Desk Supervisor

    4 weeks ago


    Austin, United States The Westin Austin at the Domain Full time

    Summary: Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. **Responsibilities**: - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. - Ensure the...

  • Front Desk Supervisor

    3 weeks ago


    Austin, United States Marriott Austin South Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    3 weeks ago


    Austin, United States Courtyard by Marriott Austin DowntownConvention Center Full time

    Summary: Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. * Ensure the...

  • Front Desk Supervisor

    1 month ago


    Austin, United States White Lodging Services Full time

    Summary **Responsibilities**: - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. - Ensure the Front Desk team passes all brand standard audits. - Run the “perfect shift” and ensure checklist items are...


  • Austin, United States RHR Austin Full time

    We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent...

  • Front Desk Supervisor

    4 weeks ago


    Austin, United States Origin Hotel Austin Full time

    FRONT DESK SUPERVISOR Job Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize “teachable moments” Give arriving...

  • Front Desk Supervisor

    2 months ago


    Austin, United States Origin Hotel Austin Full time

    FRONT DESK SUPERVISOR Job Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize “teachable moments” Give arriving...

  • Front Desk Supervisor

    2 weeks ago


    Austin, United States Azul Hospitality Full time

    Job DetailsJob Location Cambria Austin - Austin, TX Position Type Full Time Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction. ...

  • Front Desk Supervisor

    4 weeks ago


    Austin, Texas, United States Sage Hospitality Group Full time

    Why us?iCIMS - Posting - WHY USSage Hospitality Group is set to hire a Front Office Supervisor at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or...

  • Front Desk Supervisor

    1 month ago


    Austin, Texas, United States Sage Hospitality Group Full time

    Why us?iCIMS - Posting - WHY USSage Hospitality Group is set to hire a Front Office Supervisor at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or...


  • Austin, United States Downright Austin, A Renaissance Hotel Full time

    DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...