Sleep Contact Center, CSR

12 hours ago

Cleveland, United States Medical Service Company Full time
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and

respiratory provider that's been in business for 70+ years

MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year

We are hiring: FULL TIME WITH BENEFITS APPLY TODAY

  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • DEI&B Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

Sleep Contact Center Specialist are responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.

Responsibilities and Duties:

  • Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.
  • Handles inbound patient calls, utilizing listening skills to ensure patient's needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
  • Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
  • Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.
  • Verify insurance coverage and previous DME history as required.
  • Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.
  • Utilize the scheduling system to manage appointment calendars and optimize the booking process.
  • Streamline the appointment booking process to minimize wait times and maximize efficiency.
  • Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.
  • Quality insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.
  • Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.
  • Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
  • Contact appropriate parties to obtain any missing information as necessary.
  • Input patient information and orders into system as necessary.
  • Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
  • Excellent communication skills to interact with customers over the phone and provide support.
  • Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.
  • Strong problem-solving skills to identify and resolve customer issues effectively.
  • Proficient in explaining complex technical information in a clear and understandable manner
  • Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
  • Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).
  • Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.
  • Willingness to share knowledge and support colleagues when needed.
  • Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.
  • Ability to prioritize and manage time effectively to meet service level agreements and response time targets.
  • Perform other duties as assigned.

Qualifications:

Education: Graduate of an accredited high school.

Experience/Knowledge/Skills/Physical Requirements:
  • Minimum of 1 year of progressively responsible customer service experience.
  • Customer oriented with excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
  • Ability to organize and coordinate multiple tasks
  • Self-Motivated, Team Player
  • Works well independently and in a fast-paced environment

Starting no less than $17.00/hr

  • Sleep Contact Center, CSR

    10 hours ago

    Cleveland, Ohio, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ yearsMSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...

  • Sleep Center Representative

    8 hours ago

    Cleveland, Ohio, United States Medical Service Company Full time

    Company OverviewAt Medical Service Company, we pride ourselves on being a family-owned and operated business with a rich history of providing exceptional durable medical equipment and respiratory services. Our team is dedicated to delivering top-notch care and support to our patients, and we're seeking a talented Sleep Contact Center Specialist to join our...

  • Sleep Medicine Center Leader

    8 hours ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    OverviewCleveland Clinic is a leading academic medical center that provides cutting-edge clinical and research services. We are seeking a highly skilled physician to lead our Sleep Medicine Center.The ideal candidate should possess strong clinical expertise in sleep medicine, demonstrate excellence in scholarship through clinically based or translational...

  • Sleep Medicine Center Director

    2 days ago

    Cleveland, United States Cleveland Clinic Full time

    Sleep Medicine Center Director The Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate...

  • Sleep Medicine Center Director

    10 hours ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Sleep Medicine Center DirectorThe Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate...

  • Sleep Medicine Center Director

    3 days ago

    Cleveland, United States Cleveland Clinic Full time

    Sleep Medicine Center Director The Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate...

  • Sleep Physicians

    1 day ago

    Cleveland, United States Cleveland Clinic Full time

    Sleep Disorders Physicians The Cleveland Clinic Neurological Institute's Sleep Disorders Center is recruiting Sleep Physicians with fellowship training in Sleep Medicine. We invite highly qualified candidates who are committed to excellence in patient care, education and research. Candidates should be BC/BE in Sleep Medicine, able to obtain an Ohio medical...

  • Sleep Physicians

    10 hours ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Sleep Disorders PhysiciansThe Cleveland Clinic Neurological Institute's Sleep Disorders Center is recruiting Sleep Physicians with fellowship training in Sleep Medicine. We invite highly qualified candidates who are committed to excellence in patient care, education and research. Candidates should be BC/BE in Sleep Medicine, able to obtain an Ohio medical...

  • Sleep Physicians

    3 days ago

    Cleveland, United States Cleveland Clinic Full time

    Sleep Disorders Physicians The Cleveland Clinic Neurological Institute's Sleep Disorders Center is recruiting Sleep Physicians with fellowship training in Sleep Medicine . We invite highly qualified candidates who are committed to excellence in patient care, education and research. Candidates should be BC/BE in Sleep Medicine, able to obtain an Ohio medical...

  • Sleep Physicians

    3 hours ago

    Cleveland, United States Cleveland Clinic Full time

    Sleep Disorders Physicians The Cleveland Clinic Neurological Institute's Sleep Disorders Center is recruiting Sleep Physicians with fellowship training in Sleep Medicine . We invite highly qualified candidates who are committed to excellence in patient care, education and research. Candidates should be BC/BE in Sleep Medicine, able to obtain an Ohio medical...

  • Sleep Medicine Specialists

    1 day ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About the PositionWe are seeking highly qualified Sleep Physicians with fellowship training in Sleep Medicine to join our team at Cleveland Clinic's Sleep Disorders Center.As a Sleep Physician, you will be part of a multidisciplinary research team based in the Neurological Institute's Sleep Disorders Center, collaborating with experts from various fields to...

  • Adult Sleep Neurology Doctor

    22 minutes ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About Cleveland Clinic's Sleep Disorders CenterCleveland Clinic's Sleep Disorders Center is a leader in the diagnosis and treatment of sleep disorders. Our center offers a comprehensive range of services, including sleep testing, polysomnography, and multiple sleep latency testing. We also provide behavioral sleep medicine services, including cognitive...

  • Sleep Medicine Specialist

    1 day ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Thriving Career OpportunityCleveland Clinic, a leading academic medical center, is seeking highly skilled Sleep Medicine Specialists to join its esteemed Sleep Disorders Center. As a renowned institution in the field of sleep medicine, we are dedicated to providing exceptional patient care and fostering a culture of excellence.About UsCleveland Clinic's...

  • Director of Sleep Medicine Program

    5 hours ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Job SummaryThe Director of Sleep Medicine will oversee the Sleep Medicine Center, which is a cutting-edge clinical and research group with national and international reach. The center comprises a large team of staff physicians representing various specialties, including neurology, pediatrics, pulmonary medicine, family medicine, otolaryngology, psychology,...

  • Sleep Physicians Specialist

    1 day ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About the PositionCleveland Clinic, a renowned nonprofit academic medical center, is seeking an exceptional Sleep Physicians Specialist to join their esteemed team. This dynamic role offers a unique opportunity to make a meaningful impact in the field of sleep medicine.

  • Member Contact Center Representative

    2 days ago

    Cleveland, Ohio, United States Firefighters Community Credit Union Full time

    Job Title: Member Contact Center RepresentativeWe are seeking a self-motivated and customer-focused individual to join our Member Contact Center team. If you have experience in banking and a passion for delivering exceptional service, we encourage you to apply.The ideal candidate will have strong communication skills, be proficient in technology, and possess...

  • Polysomnographer/Sleep Tech

    3 weeks ago

    Cleveland, United States Fusion Medical Staffing Full time

    Polysomnographer/Sleep Tech Job #1652962 Cleveland, OH $1548-1780/week* 36 hrs/week * Estimated payments include wages and expense reimbursement, are based on information available to Fusion at time of posting, and could vary depending on factors related to the facility or applicant. Estimated payments do not include taxes, insurance, or other...

  • Head of Sleep Disorder Department

    34 minutes ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    ResponsibilitiesAs the Head of Sleep Disorder Department, you will be responsible for:Overseeing the day-to-day operations of the Sleep Medicine CenterManaging a team of physicians and staff to ensure excellent patient care and serviceDeveloping and implementing strategies to improve patient outcomes and satisfactionCollaborating with other departments and...

  • Neurologists for Sleep Disorders

    6 days ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About the TeamCleveland Clinic's Sleep Disorders Center is a dynamic team of experts dedicated to delivering exceptional care to patients with various sleep disorders. Our team includes physicians, psychologists, advanced practice providers, and researchers who share a common goal of advancing the field of sleep medicine. We value diversity, inclusion, and...

  • Behavioral Sleep Medicine Psychologist

    3 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    **Behavioral Sleep Medicine Psychologist** The Cleveland Clinic Sleep Disorders Center is recruiting both adult and pediatric Behavioral Sleep Medicine (BSM) psychologists. The Sleep Disorders Center at Cleveland Clinic is accredited by the American Academy of Sleep Medicine and was among the first in the nation dedicated to the diagnosis and treatment of...