Customer Success Representative

4 weeks ago


Fargo, United States Forum Communications Company Full time
SUMMARY

The Customer Success Representative assists both walk-in and telephone circulation and advertising customers in a polite, pleasant, and efficient manner, and is responsible for cash handling, reports, proofing, and filing.

ESSENTIAL FUNCTIONS
  • Handle phone inquiries and address concerns from customers, carriers, and dealers.
  • Assist classified and house account advertising customers.
  • Process cash payments and accurately maintain databases for circulation and advertising departments.
  • Complete various reporting functions as needed.

QUALIFICATIONS
  • Experience with Microsoft Excel, Word, and Office strongly preferred.
  • Proficient in data entry, with strong mathematical skills.
  • Possess proper telephone etiquette, with the ability to communicate effectively.
  • Ability to multitask and work independently.

Expected compensation for this role is between $15 and $18/hour, based on qualifications and experience.

ABOUT THE COMPANY

We are a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions for more than a century. We've always been in the business of telling stories, but we're more than just a newspaper today. As one of the Upper Midwest's largest media organizations, we are leaders in the business of print and digital news, technology, telebroadcasting, printing, and agency advertising.

The company is comprised of passionate and purpose-driven people fueled by collaboration and innovation. In addition to a generous benefits package, you'll enjoy development and growth opportunities, an inclusive and creative culture, and a safe working environment. We believe in supporting each other, working hard towards common goals, and having fun. Come for the perks. Stay for the people.

Forum Communications Company offers the following for all full time and 32 benefited employees:
  • Health, dental, and vision packages
  • Company paid short term disability and life insurance coverage
  • Critical illness, accident, and hospital indemnity coverage options
  • Paid maternity and parental leave
  • Retirement benefits
  • Generous PTO and paid volunteer hours

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.

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