Psychiatric Liaison EMPACT

2 months ago

Tempe, United States La Frontera Empact Full time
Who we are:
EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you'll do:

The Psychiatric Liaison is responsible for the support and assistance of the psychiatric staff and clients, providing excellent customer service to internal and external customers, and providing administrative support for the department and agency. Perform and follow through with clerical activities inherent to the operation and needs of the department and agency under the direction of the Site Administrator.

Duties include but are not limited to calling in prescriptions to the pharmacy, sending in pharmacy refill requests, obtaining lab results, relaying clients concerns and requests to the Nurse Practitioner or Psychiatrist, and PCP coordination of care. Perform clerical duties to assist in the day to day operation of the agency to ensure smooth clinic and client flow.

What you'll provide:
  • High School Diploma or GED required.
  • Two years of job-related experience required.
  • Experience working with doctors and pharmacies required.
  • Excellent customer service skills and ability to effectively communicate verbally and in writing with all contacts, internal and external.
  • Effectively work in a multi-tasking, fast-paced environment and prioritize work to accomplish successful outcomes.
  • Must be dependable, detail-oriented and familiar with medical terminology.
  • Remain professional in difficult situations.
  • Must maintain confidentiality.
  • Ability to maintain client information that is accurate and filed correctly.
  • Knowledge of privacy and HIPAA laws.
  • Identify, research and resolve problems and discrepancies.
  • Computer literate with knowledge of and skill in using basic word processing and strong typing skills.
  • Must have a fingerprint clearance card or be able to obtain one.
  • Bilingual is a plus *** EMPACT-SPC offers Bilingual Differential Pay per hour*

Additional Requirements and Responsibilities:
  • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
  • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
  • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
  • If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC's liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.

What we'll offer:

(Full-time employees)
  • Generous PTO (15 days the first year)
  • 10 paid holidays per year
  • Medical plans (4 choices)
  • Dental plans (2 choices)
  • Vision plans (2 choices)
  • 403(b) retirement plan
  • Retirement Allowance
  • Company paid Life/AD&D and Long-term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement
  • Elder Care assistance
  • Pet Insurance and much more

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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