Service Advisor

2 weeks ago

Hagerstown, United States Transteck Inc - Hagerstown Full time

TRANSTECK, INC.

JOB DESCRIPTION

Job Title:                                Service Advisor                            

Job Reports To:                      Service Manager                    

Exempt or Non-Exempt:         Exempt  

Full-Time or Part-Time:         Full Time 

Job Summary:

Maintain customer relationships and effectively communicate status of repairs.

Essential Job Functions:

  • Customer loyalty
  • Service and parts sale
  • Resolve customer problems and complaints
  • Maintain customer appointment system
  • Review the vehicle history files
  • Walk around every vehicle and identify problems, wants and needs with customer and document as stated
  • Obtain customers signature on work authorization sheet prior to repairs
  • Promote the sale of parts, labor and accessories to meet customer needs
  • Record clear instructions for foreman and technicians
  • Main customer contact
  • Provide written estimates for labor and parts. Provide a diagnostic’s estimate if necessary
  • Provide customers with estimated time of completion
  • Establish method of payment; obtain approval of credit or purchase or purchase order if necessary
  • Obtain customers signature on repair order; provide customer with a copy. Discuss special needs with customer.
  • Check the progress on each repair order during the day and keep customers informed of changes to agreement. Record agreed-upon changes on the repair order.
  • Discuss work performed and changes with customer by telephone or upon arrival of dealership.
  • Maintain a follow-up system for additional needed repairs and parts on order
  • Note additional needed repairs and obtain approval before proceeding
  • Maintain housekeeping, organization, and safety of work area
  • Order parts according to dealership procedures
  • Ensure accuracy of final repair orders and call customer with final information .

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform such other duties and functions as required from time to time.

The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description.

Qualifications:

  • A high school diploma or GED
  • Minimum of one year related or sales experience    

Machines/Tools/Equipment: 

  • Computer, basis office equipment (copier, calculator, fax, etc.)

Working Conditions:

  • Primarily a controlled office environment

 

 

  • Service Advisor

    4 weeks ago

    Hagerstown, United States Transteck, Inc Full time

    Job DescriptionJob DescriptionTransteck, Inc has an immediate opening for a Service Advisor at our Freightliner of Hagerstown dealership located in Hagerstown, MD. If you possess the skills and experience we are looking for please apply below and you will be contacted by one of our hiring managers.Description for the Service Advisor:The successful candidate...

  • Service Advisor

    4 weeks ago

    Hagerstown, United States Transteck, Inc Full time

    Description for the Service Advisor:- The Service Advisor is responsible for selling our services to our customers, conducting a visual safety inspection of customer's vehicles and ensuring all of our customers' needs are correctly addressed.- One years' experience in service roles, sales or customer service required. - We offer competitive pay rates (based...

  • Service Advisor

    2 weeks ago

    Hagerstown, United States Transteck, Inc Full time

    Transteck, Inc has an immediate opening for a Service Advisor at our Freightliner of Hagerstown dealership located in Hagerstown, MD. If you possess the skills and experience we are looking for please apply below and you will be contacted by one of our hiring managers.Description for the Service Advisor:The successful candidate will have excellent...

  • Service Advisor

    3 weeks ago

    Hagerstown, United States Transteck Inc - Hagerstown Full time

    Job DescriptionJob DescriptionTRANSTECK, INC.JOB DESCRIPTIONJob Title: Service Advisor Job Reports To: Service Manager Exempt or Non-Exempt: Exempt Full-Time or Part-Time: Full Time Job Summary:Maintain customer relationships and effectively communicate status of repairs.Essential Job Functions:Customer loyaltyService and parts saleResolve customer...

  • Temporary Registration Advisor

    1 week ago

    Hagerstown, United States Hagerstown Community College Full time

    APPLICATION DEADLINE This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed. Hagerstown Community College is committed to the recruitment, selection, hiring and retention of a diverse workforce. SUMMARY STATEMENT During peak registration periods, the Temporary...

  • Body Shop Service Advisor

    3 weeks ago

    Hagerstown, United States Transteck Inc - Hagerstown Full time

    Job DescriptionJob DescriptionTRANSTECK, INC.JOB DESCRIPTIONJob Title: Body Shop Service Advisor Job Reports To: Body Shop ManagerExempt or Non-Exempt: Exempt Full-Time or Part-Time: Full TimeJob Summary:Directly supervise, motivate, and assist technical staff of the Body Shop department. Essential Job Functions:Assign work to techniciansFollow up on work...

  • Experienced Technician

    16 hours ago

    Hagerstown, United States Younger Auto Group Full time

    Job DescriptionJob DescriptionService Technician Wanted! You must have experience as a Automotive MSI or Master Technician.Are you tired of wasting 4 to 6 flagged hours driving down the road? Are you a Master Technician and/or a Maryland State Inspector? Then we want you!We have a lot of work to do! Come join the Younger Family!Master Technician Maryland...

  • Automotive Technician

    3 weeks ago

    Hagerstown, United States Midas of Hagerstown Full time

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive technicians/mechanics that are able to work independently of others, while also being able to...

  • Automotive Technician

    3 weeks ago

    Hagerstown, United States Midas of Hagerstown Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive technicians/mechanics that are able to work independently of others,...

  • Body Shop Foreman

    1 week ago

    Hagerstown, United States Transteck Inc. Full time

    TRANSTECK, INC. JOB DESCRIPTION Job Title: Body Shop Foreman/Advisor Job Reports To: Body Shop Manager Exempt or Non-Exempt: Exempt Full-Time or Part-Time: Full Time Job Summary: Directly supervise, motivate, and assist technical staff of the Body Shop department. Essential Job Functions: * Assign work to technicians * Follow up on work progress *...

  • Automotive Shop Manager

    3 weeks ago

    Hagerstown, United States Midas of Hagerstown Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Shop Manager is responsible for daily business operations and store performance (safety,...

  • Body Shop Foreman

    7 hours ago

    Hagerstown, United States Transteck Inc Full time

    TRANSTECK, INC.JOB DESCRIPTIONJob Title: Body Shop Foreman/Advisor Job Reports To: Body Shop Manager Exempt or Non-Exempt: Exempt Full-Time or Part-Time: Full Time Job Summary:Directly supervise, motivate, and assist technical staff of the Body Shop department. Essential Job Functions:Assign work to technicians Follow up on work progress Record repair...

  • Body Shop Foreman

    1 week ago

    Hagerstown, United States Transteck Inc - Hagerstown Full time

    TRANSTECK, INC.JOB DESCRIPTIONJob Title:                                        Body Shop Foreman/Advisor                        Job Reports To:                               Body Shop ManagerExempt or Non-Exempt:                  Exempt            Full-Time or Part-Time:...

  • Home Comfort Expert

    3 weeks ago

    Hagerstown, United States Larry and Sons Full time

    Job DescriptionJob DescriptionHOME COMFORT ADVISOR - HVAC SALES / Residential customersJoin our team in Hagerstown, MDLarry and Sons are seeking motivated sales people join our growing team in the Baltimore area. Guided by values of reliable, same-day service and strong customer relationships, Larry and Sons has grown to become one of the leading residential...

  • SMB Sales/Customer Success Specialist

    5 days ago

    Hagerstown, United States Fiserv Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...