Dispatch Manager

Job Description

Key Responsibilities:

Dispatch Operations Management:

Plan, organize, and coordinate daily dispatch activities to meet delivery schedules and customer requirements.

Monitor dispatch operations in real-time, ensuring efficient allocation of resources and resolving any issues or delays promptly.

Implement and enforce standard operating procedures (SOPs) to maintain consistency and quality in dispatch operations.

Team Leadership and Development:

Lead, mentor, and motivate a team of dispatch coordinators, drivers, and support staff to achieve performance goals and objectives.

Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development.

Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Customer Relationship Management:

Collaborate with the customer service and sales teams to understand client needs and expectations, and ensure exceptional service delivery.

Address customer inquiries, concerns, and feedback related to dispatch operations in a timely and professional manner.

Proactively identify opportunities to enhance customer satisfaction and loyalty through innovative dispatch solutions and process improvements.

Fleet Management and Maintenance:

Oversee the maintenance and upkeep of company vehicles, ensuring they are in optimal condition for safe and reliable operation.

Coordinate vehicle inspections, repairs, and servicing to minimize downtime and maximize fleet efficiency.

Monitor fuel consumption, mileage, and other performance metrics to optimize fleet utilization and reduce operating costs.

Compliance and Safety:

Ensure compliance with all relevant regulations, laws, and company policies governing dispatch operations, including health and safety standards.

Conduct regular safety training sessions for dispatch personnel, emphasizing safe driving practices and emergency procedures.

Investigate and report any accidents, incidents, or violations, and implement corrective actions to prevent recurrence.

Qualifications:

Bachelor's degree in business administration, logistics, or a related field preferred.

Proven experience in dispatch management or logistics operations, with a minimum of [X] years in a leadership role.

Strong leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve common goals.

Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to resolving issues.

Proficiency in dispatch software and GPS tracking systems, with the ability to leverage technology to optimize operations.

Knowledge of regulatory requirements and best practices in fleet management, safety, and compliance.

Effective communication skills, both written and verbal, with the ability to interact professionally with customers, colleagues, and external stakeholders.

If interested in this opportunity reply with an application to this ad or send directly to ryan.fix@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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