Night Auditor

3 weeks ago

Raleigh, United States The Bernstein Companies Full time
The Night Auditor is a critical member of the hotel's front office team. This role is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. They play a pivotal role in ensuring the smooth operation of the hotel during nighttime hours.

Requirements

  • Performs nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions.
  • Balances and reconciles room revenue, cash, credit card transactions, and other forms of payment.
  • Generates daily financial reports and distributes them to management for review.
  • Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins/check-outs as needed.
  • Assists guests with late check-ins or early departures, ensuring a seamless experience.
  • Monitors and manages the front desk area, ensuring security and safety protocols are followed.
  • Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
  • Performs data entry and accurately input guest information into the property management system.
  • Maintains records of guest accounts, reservations, and financial transactions.
  • Assists in preparing reports for management, including occupancy rates and revenue summaries.
  • Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night.
  • Addresses and resolves discrepancies, billing issues, and other concerns that may arise during the audit process.
  • Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
  • Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.

Required Skills/Abilities:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to handle challenging situations with composure.
  • Customer-focused attitude and a commitment to providing exceptional service.
  • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Ability to work independently and efficiently during nighttime hours.
  • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
  • Reliable and punctual.

Education and Experience:
  • Experience in hospitality/hotel environment, a plus.
  • Previous experience in customer service or front desk operations is preferred.
  • High School graduate or G.E.D. equivalent required.
  • Read, write, and speak English fluently.
  • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
  • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
  • Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.
  • Strong mathematical and analytical skills, with attention to detail.

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