Student Technician

KEY TASKS:

* Successfully complete Instructor led training curriculum/course
* Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
* Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
* Set up and participate in boat shows and other off-site promotional events.
* Maintain a professional and clean workspace for customer viewing.
* Successfully learn and exhibit skills in the following areas;
* Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
* Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
* Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills.
* Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
* Service Advisor-gain critical knowledge of customer service, work order management, time card entry, and importance of documentation by shadowing a senior Service Advisor.
* Sales-gain understanding of the processes associated with the sales and delivery of new boats.



KEY RESULT AREAS:

* Complete all aspects of training
* Improved OEM certification status
* Internal and external customer satisfaction and enthusiasm
* Accurate level of service-done right the first time
* 100% pride in work; always supplying a complete and "0" defect product to the customer.
* Maintain minimum production and accuracy standards
* MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.